Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Dora Smith

Dora Smith

Jacksonville,FL

Summary

Experienced individual offering a transferable skill set complimentary to a security /investigative position.. Adapts easily to new situations, company cultures, and work processes. Honest and ethical employee eager to be considered for an open position with a deserving company.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Supervisor of Operations and Security

Ramco Protective Services
04.2021 - 11.2024
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Led hiring, onboarding and training of new hires to fulfill business requirements. Checked in weekly.
  • Increased profit by streamlining operations.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations for 30+ sites.
  • Kept a open phone line and door for any questions or concerns
  • Investigated Officers for time and conduct reports.
  • Created, opened, successfully ran and closed new accounts in 3 states.

Account Manager (Deerwood)

First Coast Security Services
04.2020 - 04.2022
  • Presented professional image consistent with company's brand values.
  • Met with property management and board of Directors to discuss and ascertain needs, tailor solutions and close any open issues.
  • Developed meaningful relationships with board officials and residents , boosting sustained security growth.
  • Maintained current knowledge of evolving changes in Security.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Kept team compliant with security protocols and appearance standards.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Conducted drills to keep security staff on alert and proficient with established plans.
  • Investigated incidents, spoke in court cases and wrote reports.
  • Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Coordinated protective service operations with other emergency response agencies.
  • Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
  • Supervised team of 20+ security personnel.
  • Managed security policies and procedures to promote safety and security of personnel and assets.
  • Implemented comprehensive security plans to provide highest levels of protection for facilities.
  • Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
  • Collaborated with senior management to develop and implement strategies to mitigate security risks.
  • Established and maintained close working relationships with local law enforcement officers. I conducted time management and scheduling for JSO on duty in the community.
  • Worked in fast-paced and high-risk situations while maintaining exceptional standards of excellence for security programs, strategies, and plans.
  • Developed and maintained emergency response plans to promote fast and effective action during crises.
  • Delivered regular security awareness programs to educate personnel on security measures and protocols.
  • Investigated and resolved security breaches to protect organization and corporate assets.
  • Determined security budgets and identified opportunities to optimize resource utilization.
  • Monitored and maintained CCTV and access control systems to protect personnel and assets.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Implemented incentive programs (Officer of the month, kudo coins, etc).
  • Attended monthly meetings.
  • Conducted monthly/weekly meetings.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Coordinated with IT personnel regarding security of digital assets and information systems.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
  • Evaluated security systems and procedures to identify areas for improvement.
  • Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.

Security Officer

Hyatt Regency
04.2019 - 04.2020
  • Investigated disturbances, alarms, and unusual activities
  • Patrolled public areas to detect irregularities and prevent unauthorized entry
  • Defused conflicts by using de-escalation and crisis management techniques
  • Searched bags or belongings and seized prohibited items
  • Identified security concerns through regular facility and equipment inspections
  • Secured building against intrusion by routinely checking and locking windows and doors
  • Interacted cordially when communicating with public
  • Uphold building security protocols by distributing personnel to cover all access points
  • Warned violators of rule infractions, such as loitering, smoking, or carrying forbidden articles
  • Operated radio or telephone equipment and console monitors
  • Worked closely with local law enforcement to collect, review, and transfer evidence
  • Maintained detailed documentation, logged inspections, and incident reports
  • Permitted authorized persons to enter property and monitored entrances and exits
  • Responded to medical or security emergencies to perform first aid, secure scenes, and detain individuals
  • Detected problems as either in-uniform or plain-clothes security team member
  • Kept security and facility managers updated on security activities and incidents with thorough daily reports
  • Secured building entrances and exits, manning security stations and preventing unauthorized access

Office Manager

Integrity Tax Accounting
01.2019 - 04.2020
  • Improved employee performance by coordinating workflow and implementing performance incentives
  • Completed advanced clerical tasks, including account reconciliation and document management
  • Kept business leaders informed about company profits, operations, and other metrics with regular reports
  • Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking
  • Tracked ongoing business expenses and project-specific costs with [Software]
  • Enhanced administrative staff knowledge with development of new operational and training manuals
  • Protected organizational information with effective safety and security procedures for digital and physical files
  • Oversaw financial, operational, and administrative business processes in [Number]-person office
  • Supervised front office activities, including accounts payable and receivable, reception, and mail management
  • Fielded numerous daily questions from administrative staff, customers, and vendors

Director of Operations

Seven Hills Security
01.2014 - 01.2020
  • Enhanced security measures in response to changes in policies and operational demands.
  • Coordinated security responses with fire and law enforcement agencies
  • Checked property for violations for security policies and regulations, using CCTV and personal patrols to verify conditions
  • Analyzed and evaluated security operations to identify risks or opportunities for improvement through auditing, review, and assessment
  • Assessed risks to mitigate potential consequences of incidents and developed plans to respond to incidents
  • Directed ethical, consistent security operations covering personnel, visitors and assets

Head Night Auditor

Best USA Inn
01.2000 - 01.2014
  • Ran all audit reports and maintained a healthy audit system
  • Maintained accurate accounts through consistent charge posting and billing practices
  • Improved stays, recommending local attractions and dining establishments
  • Contacted housekeeping or maintenance staff when guests reported problems
  • Secured guest valuables in property safes and monitored access
  • Met travel needs for guests, including arranging taxis and shuttle services
  • Issued room keys and escorted instructions to bellhops
  • Verified customers' credit, and established payment plans
  • Managed reservations, check-in and check-out procedures within hotel system
  • Organized effective schedules based on expected guest loads
  • Satisfied guest needs with prompt, knowledgeable service
  • Made and confirmed reservations
  • Greeted, registered, and assigned rooms to guests of hotels or motels
  • Developed solid relationships with staff, customers, and vendors

Education

Computer Science - Computer And Information Systems Security

Jacksonville University, Jacksonville, Florida
01.2000

High School Diploma - undefined

First Coast, Jacksonville, Florida
01.1994

Skills

  • Computer programs
  • Strong communication
  • Quality assurance
  • Analytical thinking
  • Report writing
  • Recruitment and hiring
  • Workforce planning
  • Coaching and mentoring
  • Operational planning
  • Regulatory compliance
  • Damage control
  • Logistics management
  • Task delegation
  • Equipment management
  • Program planning
  • Safety procedures
  • Team development
  • Goal setting
  • Team leadership
  • Project management
  • Verbal and written communication
  • Workflow optimization

Certification

Class D license (security).

Many certifications and awards in the security field.,

Languages

Arabic
Elementary
English
Native or Bilingual
Spanish
Elementary

Timeline

Supervisor of Operations and Security - Ramco Protective Services
04.2021 - 11.2024
Account Manager (Deerwood) - First Coast Security Services
04.2020 - 04.2022
Security Officer - Hyatt Regency
04.2019 - 04.2020
Office Manager - Integrity Tax Accounting
01.2019 - 04.2020
Director of Operations - Seven Hills Security
01.2014 - 01.2020
Head Night Auditor - Best USA Inn
01.2000 - 01.2014
First Coast - High School Diploma,
Jacksonville University - Computer Science, Computer And Information Systems Security

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