Dora Sundin
Santa Monica,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
Work History
Manager
Medical Practice
Santa Monica , CA
01.2017 - Current
- Maintained professional, organized and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
Beauty Advisor
Rite Aid
Santa Monica , CA
03.2014 - 03.2017
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Processed payments, entering sales in register for prompt customer service.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Recommended specific hair and beauty products to meet individual customer needs.
Principal Food Service Supervisor
UCLA Medical Center
Santa Monica , CA
06.2008 - 01.2014
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Ordered new supplies and food to maintain service levels.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Established and managed team schedules and shift assignments.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Oversaw training of more than 17 team members.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Tracked food production levels, meal counts and supply costs.
- Integrated service and team management strategies to boost business profits.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Set schedules for 17 staff by planning and designating shifts and hours.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Limited portion sizes and used garnishes to control food costs.
- Reviewed and approved employee schedules and timesheets.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Orchestrated positive customer experiences by overseeing every area of Cafe operations.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Education
Associate of Arts - Cosmetology
Santa Monica College
Santa Monica, CA06.2002
Skills
- Food and Beverage Management
- Focus and Follow-Through
- Hiring and Onboarding
- Records Organization and Management
- Scheduling and Coordinating
- Employee Safety Training
- Performance Tracking and Evaluations
- Worker Training
- Managing Terminations
- Administrative Management
- Special Event Planning
- Vendor Coordination
- Catering Oversight
- Sales Tracking
- Accommodation Organization
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Team Recruiting and Onboarding
- Management Training
- Operating Procedures and Policies
- Managing Cash Register
- Resolving Complaints
- Event Supervision
- Leadership
Timeline
Manager
Medical Practice
01.2017 - Current
Beauty Advisor
Rite Aid
03.2014 - 03.2017
Principal Food Service Supervisor
UCLA Medical Center
06.2008 - 01.2014
Associate of Arts - Cosmetology
Santa Monica College
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