Dora Young
Fishkill,NY
Summary
Motivated, with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences within food service jobs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated, with excellent experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills at any job.
Overview
3
3
years of professional experience
Work History
Restaurant Waitress
Eleven 11 Grille & Spirits
12.2022 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Operated POS systems to cash out customer checks and complete order transactions.
- Served food and beverages promptly with focused attention to customer needs.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Front Desk Receptionist
All Sport Health And Fitness
06.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained new team members on company procedures, customer service and issue resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
Cafe Worker
All Sport Health And Fitness
06.2022 - Current
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Monitored food temperatures to comply with safety regulations.
- Trained new cafe workers in sales, customer service and safety.
- Promoted new products and price changes by creating and updating signage.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept inventory on products and put orders in when running low
Counter Server
Pizza Phils
02.2021 - 12.2022
- Managed multiple tasks in high-volume environment.
- Greeted all guests upon arrival and offered immediate assistance.
- Processed cash, debit and credit card payments.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
- Restocked counter supplies, condiments, napkins and silverware.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Helped customers choose items based on menu options, dietary needs and preferences.
- Demonstrated knowledge and applied proper food handling standards.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Rotated food items and discarded expired items to keep food inventory fresh.
Education
Associate of Science - Performing Arts
Dutchess Community College
Poughkeepsie, NY05.2023
Associate of Science - General Study
Dutchess Community College
Poughkeepsie, NY05.2023
Skills
- Proper Food Storage
- Preventive Maintenance
- Cool Under Pressure
- Credit and Debt Card Processing/Money Handling
- Adaptable and Flexible
- Opening and Closing Procedures
- Customer Needs Assessments
- Conflict Management
- Phone Inquiries/Calm Phone Demeanor
- High-Volume Environments
- Dining Room Management
- Customer Experience Management
- Cleaning and Sanitizing
- Mixed Drinks
- Menu Memorization and Presentation
- Guest Satisfaction
Singing
I've been singing for as long as I can remember. I've sang in my church choir since the 2nd grade and have since been promoted to cantoring the masses alone as of Summer 2021. I was always involved in any choirs or choruses in High School. I also participated in NYSSMA 3 years in a row while in High School, always scoring above a 95. I was asked to sing the National Anthem at all 3 of the High school Graduations my class had; they were split up because of COVID. My first two years of college I was asked to sing the National Anthem at both of DCC's graduations while I was attending; the second one being my own graduation from DCC. I hope that I can still be a part of some chorus or choir while at Marist.
Timeline
Restaurant Waitress
Eleven 11 Grille & Spirits
12.2022 - Current
Front Desk Receptionist
All Sport Health And Fitness
06.2022 - Current
Cafe Worker
All Sport Health And Fitness
06.2022 - Current
Counter Server
Pizza Phils
02.2021 - 12.2022
Associate of Science - Performing Arts
Dutchess Community College
Associate of Science - General Study
Dutchess Community College