Dora Negrete

• Booked surgeries according to physician volume and maintained prompt turnaround times.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Worked with operating facilities to schedule procedures on behalf of 9 surgeons.
• Ordered medical supplies for patients as needed.
• Request authorizations from insurance, answer phones, request special equipment with hospitals as needed, follow up on patients pre and post op requirement and appointments.

• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments. Answered high volume of phone calls, and covered front desk and checkout desk as needed.

• Post daily charges for DME, DVT’s and providers. Closed batches daily , print daily schedules, upload Operative reports, mail claims daily , review claims and attached necessary information, review rejections, check eligibility as need, review workers comp website and upload necessary reports.

• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Work back office closely with physician , trained staff, stocked rooms, order medical supplies, weekly medical staff schedules, payroll, assist in wound care dressing, answer phones , make appointments, distribute faxes.
  
• Assist doctors in wound care and plastic surgery.
  

• Resolved customer inquiries and complaints requiring management-level escalation.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Reviewed files and records to obtain information and respond to requests.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Analyzed business performance data and forecasted business results for upper management.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Entered payroll, covered positions as needed .

• Work with physicians, assistant to dressing patients, authorizations, copayment before surgery procedures, giving patients instructions, sending medication to pharmacy , cleaning exam rooms, answering high volume of calls, covering front and back office. Surgery scheduling for providers, orders for pre-op, making sure all pre-op results are received and fax to the hospital on a timely matter.

• Handled payment processing and provided customers with receipts and proper bills and change.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Greeted customers, answered general questions and directed to appropriate locations.
• Greeted visitors entering establishment to determine nature and purpose of visit.
• Maintained client accounts by obtaining, recording and updating personal and financial information.
• Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
• Maintained business office inventory and equipment by checking stock for needed supplies.

• Supplied callers with office address and directions, employee email addresses and phone extensions.

Assist doctor with patients physicals and clinical appointments, complete necessary chart information and paper work as needed for patients, clean and stock exam rooms, assist front desk as needed.