Dora Elia Martinez
Laredo
Summary
Results-driven Driver Manager specializing in logistics coordination and customer relationship management. Expertise in route optimization and vendor collaboration, ensuring timely deliveries and enhancing operational efficiency. Detail-oriented Driver Manager skilled in route optimization, vendor collaboration, and driver record management. Proven ability to resolve logistics issues promptly, ensuring efficient operations and customer satisfaction. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Driver Manager /Truck Dispatcher
South 35 LLC
Laredo
11.2023 - 11.2025
- Maintained accurate driver records and documentation for audits.
- Coordinated with vendors to ensure timely delivery of supplies or materials.
- Resolved issues related to deliveries and driver logistics promptly and effectively.
- Scheduled routes for drivers based on delivery requirements and availability.
Customer Service Representative
BTS Group
Laredo
10.2018 - 06.2020
- Collaborated with team members to improve service efficiency and customer satisfaction.
- Maintained accurate records of customer interactions in the database system.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Nippon Express
Laredo
09.2016 - 08.2018
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Managed order processing and ensured timely delivery of products to customers.
- Maintained accurate records of customer interactions in the database system.
- Advised customers on product selection based on their needs and preferences.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
License - Beauty School
Laredo CHI Academy
Laredo, TX06-2022
Some College (No Degree) - Import / Export
Laredo Community College
Laredo, TXSkills
- Driver scheduling
- Route optimization
- Driver record management
- Logistics coordination
- Vendor collaboration
- Customer relationship management
- Work order administration
- GPS navigation systems
Timeline
Driver Manager /Truck Dispatcher
South 35 LLC
11.2023 - 11.2025
Customer Service Representative
BTS Group
10.2018 - 06.2020
Customer Service Representative
Nippon Express
09.2016 - 08.2018
License - Beauty School
Laredo CHI Academy
Some College (No Degree) - Import / Export
Laredo Community College