Dora Emilia Rowe Reyes

Completed day-to-day duties accurately and efficiently

Maintained store appearance, set up product displays, and executed merchandising projects to enhance customer experience.

* Project execution

*Planogram management

*General service

*signage & pricing

*Safety and efficiency

Collaborated with team members to achieve common store objectives.

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• Developed innovative ideas and solutions that improved team efficiency and effectiveness.
• building in-store display, implementing and resetting product bays to reflect new products or promotions
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• working with store associates to support merchandising goals and providing customer service often.
• Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction and loyalty.

• Built strong client relationships, resulting in increased satisfaction and loyalty.
• Handled escalated customer service issues promptly to ensure resolution and customer retention.
• Managed customer inquiries and resolved issues promptly.
• Consulted with customers to resolve service and billing issues.
• Liaised between customers and technicians for accurate service delivery.
• Oversaw warranty claims and assisted customers in the process.
• Trained staff on effective communication and customer service techniques.
• Established feedback systems to capture customer insights for service improvements.