Dora G. Rivera
Azle
Summary
To build a long-term career with a company that values growth, innovation, and collaboration, where I can apply my skills and knowledge to contribute to organizational success. I am committed to delivering exceptional customer service and positive patient experiences to support company goals and continued growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
River Oaks Family Dental/Bliss Modern Dentistry
01.2025 - Current
- Manage daily operations for a busy dental practice serving 150+ patients per week
- Assisted in training dental assistants in front office procedures. Supported team members in managing patient interactions and scheduling appointments. Helped maintain a smooth workflow in the front office environment.
- Oversee appointment scheduling, ensuring optimal chair utilization and reduced no-shows
- Handle insurance verification, claims submission, appeals, and payment posting
- Enhanced monthly collections by optimizing billing and follow-up procedures.
- Maintain compliance with HIPAA, OSHA, and state dental regulations
- Resolve patient concerns professionally, improving patient satisfaction and retention
- Prepare financial reports
- Processed cash deposits accurately and efficiently. Generated end-of-day reports to summarize daily transactions. Compiled monthly reports to track financial performance.
Treatment Coordinator, Patient/Scheduling Coordinator, Insurance Specialist
Altamesa Gentle Dental/Fort Worth Gentle Dental
05.2022 - 12.2024
- Greeted and welcomed patients ensuring a positive and friendly experience, Check in/out, Ability to manage and respond to several incoming calls, Informed patients of the importance of there treatment, Insurance verification, Processed payments and maintained up to date patient forms, Employee training, Open dental software, Recall for both treatment and hygiene, Treatment planning, Coordinating lab case pickups, Confirmations, Scheduling, Basic clerical duties such as copying, faxing, filing etc.
Office Manager - Harwood Location
Harwood Smiles/Centerport Smiles
04.2019 - 05.2022
- Greeting and checking in patients, Ability to manage and respond to several incoming calls, Creating appointments, Inputting patient information, Ensuring patient flow/safety, Treatment planning, Creating/entering/posting insurance claims, Insurance verification, Reviewing inventory levels, Confirmations, Handling patient inquiries, Reviewing lab invoices, Monitoring office expenses/PPE, Creating and implementing office budget, Following CDC guidelines Hiring/Training/Overseeing the performance of staff members, Marketing, Dentrix Ascend software, Basic clerical duties such as copying, faxing, filing etc.
Hygiene/Treatment Coordinator, Insurance Specialist
Smile Workshop
11.2016 - 06.2018
- Greeting and seating patients, Prepping Patients (Taking BP, Placing Bib, Cleaning Ops If Needed), Ability to manage and respond to several incoming calls, Eaglesoft Software, Inputting patient information, Hygiene/treatment recall, Patient post ops, Confirmations, Scheduling, Collecting payments, Insurance verification, Basic clerical duties such as copying, faxing, filing etc.
Education
High School Diploma -
Diamond Hill-Jarvis
Fort Worth, TXSkills
- Bilingual in Spanish and English
- Proficient in computer applications
- Effective time management
- Exceptional Customer Service
- Insurance Specialist
- Resolving Claims/AR
- Posting Insurance Payments
- Organization/Multi-Tasking
- Hygiene/Treatment Recall
- Office Marketing
- Leadership Skills
- Detail-oriented data management
- Reducing Cancellations
- Patient-focused care
- Increasing Treatment Acceptance
Accomplishments
Dedicated Dental Office Manager with a strong record of elevating practice performance, including boosting annual revenue by over $300,000 in year one through improved scheduling, collections, and team training initiatives. Committed to maximizing production, enhancing patient satisfaction, and supporting my team.
Certification
- Certified BLS PROVIDER, American Heart Association - 1/7/2025-1/2027
- Certified in Care Credit
- Certified in Sunbit
Timeline
Office Manager
River Oaks Family Dental/Bliss Modern Dentistry
01.2025 - Current
Treatment Coordinator, Patient/Scheduling Coordinator, Insurance Specialist
Altamesa Gentle Dental/Fort Worth Gentle Dental
05.2022 - 12.2024
Office Manager - Harwood Location
Harwood Smiles/Centerport Smiles
04.2019 - 05.2022
Hygiene/Treatment Coordinator, Insurance Specialist
Smile Workshop
11.2016 - 06.2018
High School Diploma -
Diamond Hill-Jarvis