Dorah Dzvifu
Summary
Reliable professional with several years' experience in production-driven settings. Strong background in customer service, workflow optimization, and retail sales. Proven leader and successful in mentoring new employees. Ready to take next career step professional.
Overview
9
9
years of professional experience
Work History
MAILROOM CLERK
US Embassy
Pretoria, South Africa
06.2021 - Current
- Ensuring the efficient flow of mail to customers, and high levels of customer service
- Training colleagues on IT computer systems like ILMS
- Provide friendly customer service to all Mailroom Customers at the window, including accepting articles for mailing, and assisting Customers with Kiosk and 'Click -N-Ship' usage
- Assist colleagues with some aspects of office 365 i.e
- Word, excel on some basic functionalities
- Answers telephone calls and responds to written communication related to Mailroom services
- Maintaining the integrity and safety of the mail that arrives at post
- Records arrival and delivery of all official mail via ILMS, MMS and ILMS DPM module
- Drives an embassy vehicle to pick up or deliver mail items at Ubunye mailroom and the post office
- Assist with some first level IT helpdesk support within the Mailroom unit, performing basic network troubleshooting
- Assist with computer display settings i.e
- Adjusting screen resolution for my mailroom colleagues
- Display mailroom content on the TV using Haivision signage
- Clean up and streamline the document management system in SharePoint for the mailroom
- Regularly update the mailroom Kudu Express blog with relevant information
OFFICE ADMINISTRATOR
EDCON-Securex Security Services (PTY) LTD
11.2016 - 09.2021
- Created daily invoice report, generated credit for returns to customer accounts
- Prepare customers’ invoice and mail to customers
- Ensure that all customers regularly receive invoices
- Ad hoc services, arrange and coordinate the service as well as all the paperwork
- Prepare payroll documents and submit before the payroll cut-off date’s thereby ensuring correct payment to the employees and follow up on any queries and outstanding issues
- Administer all staff queries related to their employment with earnings/deductions on the payroll system Kronos, maintaining Kronos system Time & Attendance updating roster
- Assist employees with the application, termination of benefits such as
- Analyse Security Blueprint (monthly income) ensure all store charges are correct and identify problem areas
- Scheduling of employee on the workforce management Kronos system
TRAINING AND DEVELOPMENT ADMINISTRATOR
Fidelity Corporate Services (PTY) LTD
09.2017 - 06.2021
- Provide clerical and administrative support to Training and Development Department
- Compiling training confirmation report related to practical evaluation and handing to the training Manager to process
- Engage with the relevant stakeholders for the delivery of appropriate learning Interventions
- Ensure regulatory compliance and quality management
- Provide effective and efficient office management and administrative functions
- Give feedback to training manager regarding outstanding evaluations
- Verification of all training records and maintaining an accurate database for SASSETA
- Submission of all training records SASSETA (ETQA Regulatory Authority)
- Develop and maintaining document management system (electronic and manual)
- Perform basic ICT helpdesk/Network Support tasks i.e
- End user support, Operating system support (Windows 10/11)
KRONOS PAYROLL ADMINISTRATOR
Edcon
11.2015 - 11.2016
- Processed payments for 500 Casuals weekly and 300 Permanent part timers
- Captured employee’s shifts (scheduling) according to the business needs
- Processed timecards (leave, missed punches, absenteeism)
- Processed deductions
- Running of weekly reports as per business needs
- Employee maintenance (new employees, change of departments)
- Logged calls/queries on BMC remedy system
- Filing documents weekly
- Maintained current Inventory levels
- Maintained databases
Education
BACHELOR OF COMMERCE - BUSINESS INFORMATICS
University of South Africa (UNISA)
01.2023
GOOGLE CYBERSECURITY CERTIFICATE -
Coursera
01.2023
Skills
- Problem solving
- Communication
- Customer service
- Time Management
- Office 365
- Windows 10/11
- Knowledge of desktop operating systems
References
- Sammy Samson, Training & Development Manager, Fidelity Corporate Services, 083 025 96959, SammyS@fidelity-services.com
- Patricia Coetzee, Manager, Fidelity Corporate Services, 082 940 9861, PatriciaC@fidelity-services.com
- Christopher Taylor, Mailroom Supervisor, American Embassy, 079 111 5060, TaylorCL@state.gov
Timeline
MAILROOM CLERK
US Embassy
06.2021 - Current
TRAINING AND DEVELOPMENT ADMINISTRATOR
Fidelity Corporate Services (PTY) LTD
09.2017 - 06.2021
OFFICE ADMINISTRATOR
EDCON-Securex Security Services (PTY) LTD
11.2016 - 09.2021
KRONOS PAYROLL ADMINISTRATOR
Edcon
11.2015 - 11.2016
BACHELOR OF COMMERCE - BUSINESS INFORMATICS
University of South Africa (UNISA)
GOOGLE CYBERSECURITY CERTIFICATE -
Coursera
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