Dorai Sulam

Professional Experience

ServiceNow Developer
[Accolite] — [Hyde, TX]

• Developed and configured ServiceNow workflows and applications in accordance with industry best practices, resulting in improved efficiency and user experience.
• Implemented IRM modules, conducting workshops and sessions with stakeholders to gather requirements and ensure alignment with business goals.
• Conducted API-based integrations with various third-party applications, enhancing data exchange and process automation.
• Developed and maintained Service Portal widgets to improve user engagement and accessibility to services.
• Collaborated with customer stakeholders to manage expectations, and provide timely updates throughout the project lifecycle.
• Tested and troubleshot functionalities to ensure system stability and performance, delivering high-quality solutions.
• Provided post-implementation support and training to end users, enhancing their ability to utilize ServiceNow effectively.

Junior ServiceNow Developer
[Previous Company Name] — [City, State]
[Month Year] – [Month Year]

• Assisted in the development and configuration of ServiceNow applications, contributing to successful project deliveries.
• Supported API integrations and collaborated with team members to enhance system functionalities.
• Participated in requirements workshops, gathering user feedback to improve service offerings.
• Conducted testing and provided documentation for system changes.