Doralee Rodriguez
Odessa,TX
Summary
Skilled in multitasking and emotional intelligence, I excel in roles requiring attention to detail and strong organizational skills. At Permiacare/Permian Basin Community Centers, I leveraged incident reporting and behavior management to enhance client care, achieving a notable improvement in client satisfaction. My proactive approach and ability to train teams underscore my commitment to excellence in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Room Monitor/Shuttle Van Driver
Permiacare/Permian Basin Community Centers
Odessa, TEXAS
10.2024 - 02.2025
- Maintained database and regular logs of daily monitoring activities.
- Updated detailed records for each client with information such as daily observations, meals, logged vitals and medications I administered
- Managed the daily operations of monitors and ensured proper functioning.
- Established and maintained safe, supportive and welcoming environments for clients of all backgrounds.
- Reported any suspicious activity or malfunctioning equipment to supervisors.
- Performed regular checks on equipment to ensure optimal working conditions.
- Maintained records on system performance, maintenance activities, and other relevant data
- Encouraged positive behaviors, including patience with counselors and fellow clients.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
- Prevented unauthorized behaviors with continuous monitoring.
- Notified appropriate personnel of concerns regarding client's health, behavior or emotional state.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Monitored the performance of systems and identified issues for resolution.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our clients' needs.
- Completed day-to-day duties accurately and efficiently.
Cashier/Customer Service Representative
Kent Kwik Convenience Stores
Odessa, Texas
06.2019 - 03.2020
- Performed other duties as assigned by management.
- Verified customer age requirement for alcohol or tobacco purchases.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Stocked shelves with merchandise when needed.
- Processed customer payments quickly and returned exact change and receipts.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Counted and balanced cashier drawers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Worked closely with front-end staff to assist customers.
- Followed company security procedures for handling large sums of money.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Resolved customer complaints professionally in accordance with company policy.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Nurse Assistant
Permiacare/Permian Basin Community Centers
Odessa, Texas
05.2015 - 07.2018
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain, and optimize patient outcomes.
- Guaranteed accurate, timely flow of information by maintaining patient charts and updating healthcare team on patient status.
- Used mobility devices to transport patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Participated in team meetings with other healthcare professionals about individual patient plans of care.
- Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Reported any changes in patient condition immediately to the RN or physician on duty.
- Played games with patients to boost mood, improve memory, and provide light entertainment.
- Organized paperwork related to patient records such as lab results or physician orders prior to filing it away.
- Engaged with patient family and friends to provide courteous visit experience.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Distributed drinking water and nourishment to residents.
- Answered call lights promptly and responded to requests from patients in a timely manner.
- Used clinical skills to conduct lab draws, assess vital signs, complete glucose evaluations, and treat pre-and post-operation patients.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted nurses with daily patient care, including dressing wounds and providing hygiene assistance.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
Education
High School Diploma -
Masters High School
Midland, TX05-1994
Skills
- Incident reporting
- Behavior management
- Drug Patient management
- Interior/exterior maintenance
- Evacuation procedures
- Recreational supervision
- Emotional development
- Group leadership
- Time management abilities
- Emotional intelligence
- First aid
- Emergency response
- Handicapped student safety
- Medication administration
- Social Skills Improvement
- Self motivation
- Behavioral management
- Bilingual communication
- Positive reinforcement
- Team Training
- Observing and monitoring behavior
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Schedules and routines
- Verbal and written communication
- Problem-solving
- Active listening
- Special needs care
- Professional demeanor
- Cleaning and sanitizing
- Nutritional meal preparation
Languages
Spanish
Limited
References
References available upon request.
Timeline
Room Monitor/Shuttle Van Driver
Permiacare/Permian Basin Community Centers
10.2024 - 02.2025
Cashier/Customer Service Representative
Kent Kwik Convenience Stores
06.2019 - 03.2020
Nurse Assistant
Permiacare/Permian Basin Community Centers
05.2015 - 07.2018
High School Diploma -
Masters High School
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