Summary
Overview
Work History
Education
Skills
Languages
Timeline
RegisteredNurse

Doralee Rodriguez

Odessa,Texas

Summary

Dynamic Care Coordinator/Driver with a proven track record at Permiacare, showcasing exceptional organizational skills and patient education. Achieved a 100% accident-free driving record, enhanced healthcare coordination, and fostered significant patient rapport. Demonstrates unparalleled professionalism and reliability, excelling in both individual and team settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

14
14
years of professional experience

Work History

Care Coordinator/ Driver

Permiacare
04.2015 - 12.2019
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Safely transported clients to appointments, maintaining a 100% accident-free record over three years."
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
  • Enhanced patient care by developing and implementing comprehensive care plans.
  • Improved communication among healthcare providers, streamlining the coordination of services for patients.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
  • Facilitated appointments and transportation for patients, streamlining access to essential medical services.

Cashier

Kent Kwik
07.2018 - 10.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Customer Service Representative

First American Home Buyers Protection
02.2006 - 11.2009
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Maintained high call volume for increased sales opportunities with efficient time management skills.
  • Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
  • Built relationships with customers using strong persuasion and active listening skills.

Education

High School Diploma -

Odessa High School
Odessa, TX
05.2004

Skills

  • City and non-city driving
  • Customer rapport
  • Self Motivation
  • Reliability
  • Professionalism

Languages

English
Spanish

Timeline

Cashier

Kent Kwik
07.2018 - 10.2019

Care Coordinator/ Driver

Permiacare
04.2015 - 12.2019

Customer Service Representative

First American Home Buyers Protection
02.2006 - 11.2009

High School Diploma -

Odessa High School

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Doralee Rodriguez