Doralese Robinson
Pawhuska,United States
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant Manager Customer Operations
Old Navy
09.2023 - 05.2024
- Recruit, hire and develop people to drive a culture of high performance and engagement
- Accountable for team performance through teaching, coaching and providing meaningful feedback to build capabilities
- Support strategies and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity
- Promote community involvement
- Adapt team priorities to respond to customer and business partner needs
- Provide front line supervision to an operational, service or administrative team
Assistant Manager of Merchandising
Old Navy
05.2022 - 10.2023
- Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
- Recruit, hire and develop highly productive Brand Associate and Expert teams.
- Own assigned area of responsibility.
- Implement action plans to maximize efficiencies and productivity.
- Perform Service Leader duties.
- Ensure consistent execution of standard operating procedures.
- Represent the brand and understand the competition and retail landscape.
- Promote community involvement.
- Leverage omni-channel to deliver a frictionless customer experience.
- Ensure all compliance standards are met.
Acting General Manager
Gap Inc.
06.2021 - 05.2022
- Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
- Drive profitable sales through forecasting and scheduling
- Manages store budget for daily operations in support of the P&L
- Builds highly productive teams through sourcing, selecting and developing people
- Accountable for team performance through coaching and feedback.
- Teaches and trains to build capabilities.
- Leads the implementation and execution of all Standard Operating Procedures and initiatives
- Creates an inclusive environment
- Implements action plans to maximize efficiencies and productivity
Assistant Manager of Merchandising
Gap Inc.
11.2020 - 05.2022
- Maintain a pulse on current and relevant market and visual merchandising trends.
- Partner with Design and Merchandising to ensure the product comes to life through compelling storytelling in support of brand strategies, and appropriate assortment levels across the fleet.
- Partner closely with key cross-functional business partners (Merchandising, Marketing, Inventory Management, Field Visual and Stores) to support business objectives.
- Activate operational leadership efficiency during all store sets and visual communication deliverables – ensure the team has balanced workload, actively participate in divisional and cross-functional meetings, regulate project timelines and ensure all deliverables are met.
- Execute standards for visual merchandising, including marketing, product placement, visual display standards
Selling Manager
AMERICAN EAGLE OUTFITTERS INC.
04.2018 - 11.2020
- Maintain a pulse on current and relevant market and visual merchandising trends.
- Partner with Design and Merchandising to ensure the product comes to life through compelling storytelling in support of brand strategies, and appropriate assortment levels across the fleet.
- Partner closely with key cross-functional business partners (Merchandising, Marketing, Inventory Management, Field Visual and Stores) to support business objectives.
- Activate operational leadership efficiency during all store sets and visual communication deliverables – ensure the team has balanced workload, actively participate in divisional and cross-functional meetings, regulate project timelines and ensure all deliverables are met.
- Execute standards for visual merchandising, including marketing, product placement, visual display standards
Merchandise Manager
Victoria's Secret Pink
01.2014 - 01.2018
Sales Associate
Victoria's Secret
01.2014 - 01.2014
Education
High School Diploma -
Vilas High School
Vilas, CO06-2006
Skills
- Establishing Priorities
- Payroll Administration
- Analytical Reporting
- Multi-tasking
- Business Operations
- Cross-functional Collaborations
- Attention to detail
- Recruit, Hire, Staff & Development
Timeline
Assistant Manager Customer Operations
Old Navy
09.2023 - 05.2024
Assistant Manager of Merchandising
Old Navy
05.2022 - 10.2023
Acting General Manager
Gap Inc.
06.2021 - 05.2022
Assistant Manager of Merchandising
Gap Inc.
11.2020 - 05.2022
Selling Manager
AMERICAN EAGLE OUTFITTERS INC.
04.2018 - 11.2020
Merchandise Manager
Victoria's Secret Pink
01.2014 - 01.2018
Sales Associate
Victoria's Secret
01.2014 - 01.2014
High School Diploma -
Vilas High School
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