DoraLuz Jaramillo

• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Proofread and edited documents for accuracy and grammar.
• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
• Supported planning and coordination of the OCEAN INC program and associated activities.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Supported company leaders by managing budgets, scheduling appointments, and organizing itineraries.

• Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.

• Responsible for providing food & beverage services, in the Sportsbook Lounge, per established rules of etiquette.
• Ensure drinks are served responsibly and adhere to responsible alcohol service policies and procedures.
• Properly and accurately close out guest checks, issue checks, process cash, and credit cards, and settle the bank at the end of the shift.

• Managed cash transactions accurately, ensuring the proper handling of payments and tips.

• Self-motivated, with a strong sense of personal responsibility and customer service.

• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Assisted with creating an electronic filing system for sales, inventory, finances, and employee data.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

• Supported servers in managing large parties by coordinating food delivery, keeping tables clean, and maintaining drink refills.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Answered customers' questions, recommended items, and recorded order information.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.