Doralyn Wilson
Auburndale,FL
Summary
With a proven track record at Home Depot, I excel in transforming retail operations and elevating customer experience through strategic leadership and problem-solving. My expertise in sales growth and team building, coupled with a commitment to fostering positive client relations, has consistently enhanced store performance and employee morale.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Home Depot
05.2024 - Current
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Analyzed sales data to identify trends, areas for improvement, and opportunities for growth within the store.
- Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
- Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
- Ensured compliance with company policies, procedures, and safety regulations by regularly reviewing practices within the store environment.
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
- Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
- Managed vendor relationships to ensure timely delivery of products and maintain strong lines of communication between all parties involved in the supply chain process.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Facilitated staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Merchandising Assistant Store Manager
Home Depot
05.2023 - 05.2024
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Increased sales by strategically placing merchandise and creating visually appealing displays.
- Maintained a clean and organized store environment by enforcing strict standards for cleanliness and organization.
- Contributed to the achievement of sales targets by effectively managing merchandise replenishment and stock levels.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Enhanced customer experience by regularly updating in-store promotional materials and signage.
- Promoted a positive workplace culture through consistent communication, feedback, and recognition of employee achievements.
Assistant Store Manager of Operations
Home Depot
04.2023 - 05.2024
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Managed store budget effectively, making cost-saving adjustments when necessary without sacrificing quality or customer experience.
Customer Experience Manager
Home Depot
01.2023 - 05.2023
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Department Supervisor
Home Depot
10.2020 - 01.2021
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team , delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Salon Educator
JCPenney Salon
01.2019 - 03.2020
- Influenced positive team culture by celebrating individual achievements and fostering a sense of camaraderie among staff members.
- Established partnerships with local cosmetology schools to facilitate ongoing education opportunities for staff members.
- Fostered a positive learning environment by addressing individual learning needs and adapting teaching methods accordingly.
Salon Owner/Operator
Dora's Color and Hair Design
06.2014 - 03.2020
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Consulted with customers to assess needs and propose optimal solutions.
- Introduced loyalty programs to incentivize repeat business from satisfied customers.
Project Manager
Custom Finish Construction
06.2012 - 12.2014
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Negotiated and managed third-party contracts related to project deliverables.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
Master Stylist
JCPenney Salon
01.2006 - 06.2014
- Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
- Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
- Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
- Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Implemented effective time management strategies to reduce wait times for clients while maintaining quality service.
- Colored and treated hair using modern technology.
Education
Cosmetology
Vici Beauty School
Milwaukee, WI12-2001
Academic
Sonderling High School
Brentwood, NY06-1987
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Store operations
- POS systems
- Hiring and training
- Upselling and cross selling
- Pricing and markdowns
- Work Planning and Prioritization
3 Platinum Level Homer Awards
I have earned 3 Platinum Level Awards and 2 Vice Presidential awards for outstanding customer service.
Timeline
Assistant Store Manager
Home Depot
05.2024 - Current
Merchandising Assistant Store Manager
Home Depot
05.2023 - 05.2024
Assistant Store Manager of Operations
Home Depot
04.2023 - 05.2024
Customer Experience Manager
Home Depot
01.2023 - 05.2023
Department Supervisor
Home Depot
10.2020 - 01.2021
Salon Educator
JCPenney Salon
01.2019 - 03.2020
Salon Owner/Operator
Dora's Color and Hair Design
06.2014 - 03.2020
Project Manager
Custom Finish Construction
06.2012 - 12.2014
Master Stylist
JCPenney Salon
01.2006 - 06.2014
Cosmetology
Vici Beauty School
Academic
Sonderling High School
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