Doralyn Wilson
Auburndale,FL
Summary
With a proven track record at Home Depot, I excel in transforming retail operations and elevating customer experience through strategic leadership and problem-solving. My expertise in sales growth and team building, coupled with a commitment to fostering positive client relations, has consistently enhanced store performance and employee morale.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Home Depot
Lakeland, FL
05.2024 - Current
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Analyzed sales data to identify trends, areas for improvement, and opportunities for growth within the store.
- Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
- Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
- Ensured compliance with company policies, procedures, and safety regulations by regularly reviewing practices within the store environment.
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
- Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
- Managed vendor relationships to ensure timely delivery of products and maintain strong lines of communication between all parties involved in the supply chain process.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Facilitated staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Merchandising Assistant Store Manager
Home Depot
Franklin, WI
05.2023 - 05.2024
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Increased sales by strategically placing merchandise and creating visually appealing displays.
- Maintained a clean and organized store environment by enforcing strict standards for cleanliness and organization.
- Contributed to the achievement of sales targets by effectively managing merchandise replenishment and stock levels.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Enhanced customer experience by regularly updating in-store promotional materials and signage.
- Promoted a positive workplace culture through consistent communication, feedback, and recognition of employee achievements.
Assistant Store Manager of Operations
Home Depot
Menomonee Falls, WI
04.2023 - 05.2024
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Managed store budget effectively, making cost-saving adjustments when necessary without sacrificing quality or customer experience.
Customer Experience Manager
Home Depot
Waukesha, WI
01.2023 - 05.2023
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Department Supervisor
Home Depot
West Allis, WI
10.2020 - 01.2021
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team , delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Salon Educator
JCPenney Salon
Greenfield, WI
01.2019 - 03.2020
- Influenced positive team culture by celebrating individual achievements and fostering a sense of camaraderie among staff members.
- Established partnerships with local cosmetology schools to facilitate ongoing education opportunities for staff members.
- Fostered a positive learning environment by addressing individual learning needs and adapting teaching methods accordingly.
Salon Owner/Operator
Dora's Color and Hair Design
Racine, WI
06.2014 - 03.2020
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Consulted with customers to assess needs and propose optimal solutions.
- Introduced loyalty programs to incentivize repeat business from satisfied customers.
Project Manager
Custom Finish Construction
Racine, WI
06.2012 - 12.2014
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Negotiated and managed third-party contracts related to project deliverables.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
Master Stylist
JCPenney Salon
Racine, WI
01.2006 - 06.2014
- Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
- Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
- Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
- Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Implemented effective time management strategies to reduce wait times for clients while maintaining quality service.
- Colored and treated hair using modern technology.
Education
Cosmetology
Vici Beauty School
Milwaukee, WI12-2001
Academic
Sonderling High School
Brentwood, NY06-1987
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Store operations
- POS systems
- Hiring and training
- Upselling and cross selling
- Pricing and markdowns
- Work Planning and Prioritization
3 Platinum Level Homer Awards
I have earned 3 Platinum Level Awards and 2 Vice Presidential awards for outstanding customer service.
Timeline
Assistant Store Manager
Home Depot
05.2024 - Current
Merchandising Assistant Store Manager
Home Depot
05.2023 - 05.2024
Assistant Store Manager of Operations
Home Depot
04.2023 - 05.2024
Customer Experience Manager
Home Depot
01.2023 - 05.2023
Department Supervisor
Home Depot
10.2020 - 01.2021
Salon Educator
JCPenney Salon
01.2019 - 03.2020
Salon Owner/Operator
Dora's Color and Hair Design
06.2014 - 03.2020
Project Manager
Custom Finish Construction
06.2012 - 12.2014
Master Stylist
JCPenney Salon
01.2006 - 06.2014
Cosmetology
Vici Beauty School
Academic
Sonderling High School