Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dora Marie Sinclair

San Diego,CA

Summary

Proven leader in hospitality, adept at enhancing customer satisfaction and loyalty at Dennys, where I spearheaded service improvements and trained staff, boosting service efficiency. Leveraged excellent customer service and leadership skills to mentor junior employees, driving team cohesion and performance.

Overview

10
10
years of professional experience

Work History

Service Coordinator

Dennys
10.2014 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.

Service Trainer

Dennys Restaurant
10.2014 - Current
  • Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
  • Monitored participant knowledge before and after training events to help determine additional follow-up activities required to close knowledge gaps or improve results.
  • Worked with departmental management to create individual training plans for service staff.
  • Served as a mentor to junior employees, providing guidance and support in their professional development.

Education

GED / High School Diploma -

Del Rey Chula Vista Adult School
Chula Vista, CA

Skills

    Hospitality

    Excellent customer service

    Leadership

    Team player

Languages

Spanish
Native or Bilingual

Timeline

Service Coordinator

Dennys
10.2014 - Current

Service Trainer

Dennys Restaurant
10.2014 - Current

GED / High School Diploma -

Del Rey Chula Vista Adult School

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Dora Marie Sinclair