Doranda Chambers
Memphis,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Disney
09.2021 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Imbound Call Center Sales Represenative
Terminix Pest Control
09.2015 - 09.2019
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
Customer Service Representative
GE Appliances, A Haier
08.2012 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Farmers Insurance Agency
09.2010 - 02.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Customer Service Representative
Williams Care Home Inc.
06.2007 - 08.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Applied Science - Early Childhood Education
Tennessee Southwest Community College
Memphis, TN12.2023
High School Diploma -
Raleigh Egypt High
Memphis, TN06.2005
Skills
- Research
- Multi-Line Telephone Operation
- Customer Relationship Management
- Reading Comprehension
- 10-Key
- Administrative Support
- Prioritization
- Records Preparation
- Administrative and Office Support
- Money Handling Abilities
- Microsoft Word
- Multi-Line Phone Talent
- Sales Quota Achievement
- Quality Assurance Controls
- Call Center Operations
- Proofreading
- Problem-Solving Ability
- Professional Telephone Demeanor
- Retail Sales Customer Service
- Policy and Procedure Adherence
- Active Listening
- Conflict Resolution
- Business Development Understanding
- Computer Proficiency
- Account Management
Timeline
Customer Service Representative
Disney
09.2021 - 05.2023
Imbound Call Center Sales Represenative
Terminix Pest Control
09.2015 - 09.2019
Customer Service Representative
GE Appliances, A Haier
08.2012 - 08.2015
Customer Service Representative
Farmers Insurance Agency
09.2010 - 02.2012
Customer Service Representative
Williams Care Home Inc.
06.2007 - 08.2010
Associate of Applied Science - Early Childhood Education
Tennessee Southwest Community College
High School Diploma -
Raleigh Egypt High