Summary
Overview
Work History
Education
Skills
Timeline
Generic

DORANN TAYLOR

Tavares,USA

Summary

Dynamic professional with a proven track record at CenturyLink, excelling in effective communication and strong problem-solving. A quick learner and diligent worker, I consistently met service standards while resolving customer issues. Proficient in Microsoft Excel, I leverage data analysis to enhance operational efficiency and drive positive outcomes.

Overview

29
29
years of professional experience

Work History

Member Services Specialist

Capital Credits/Special Interest
02.2023 - Current
  • Mainly responsible for the correspondence with members regarding special interest accounts and capital credits.
  • Handling and preparing incoming and outgoing mail for capital credits and special interest via email, fax, postal mail, and in person.
  • Executing Excel spreadsheets for reports for special interest.
  • Handling incoming and outgoing calls for capital credits and special interest.
  • De-escalate complaints and problems.
  • Processing special interest renewal, and removal letters.
  • Processing special interest payment arrangements.
  • Receiving and approving special interest applications.
  • Prepare and organize files.
  • Assisting front counter.
  • Step-up supervisor.

Member Services Associate – Front Counter

SECO Energy
Eustis, Florida
09.2019 - Current
  • Strong communication.
  • Valued for fast, friendly, accurate cash handling and customer service.
  • Processed cash, credit card, check transactions accurately and efficiently.
  • Provided exceptional customer service- resolving customer inquiries, complaints, and problems with a positive and professional demeanor.
  • Assisted customers with product information.
  • Managed inventory and the tracking of invoices and payments.
  • Managed cash drawers.
  • Managed vault and safes.
  • Processed wide range of various service orders.

Member Services Associate

10.2018 - 09.2019
  • Worked in busy call center at headquarters.
  • Handled incoming outgoing calls.
  • Processed various service orders, including installation of service, disconnection, changes of service.
  • Answered electric energy questions.
  • Filled in at member service centers – SDO, GDO, and EDO.

Certified Substitute Teacher

Lake County Schools
Tavares, USA
10.2016 - 01.2018
  • K-12 teaching. Credentials include current Florida Substitute Teaching Certification. Passion for quality education and student/school success.
  • Skills and knowledge areas include: K-12 Instruction (All Subjects), ESL/ESOL Introduction, Ability to Follow Lessons Plans, Students Records Management, At-Risk & Special Needs Students, Formal and Informal Learner Assessment, Classroom Management & Discipline, Parent/Teacher Communications, Student Engagement, Technology Integration, After-School Programs, IEP Documentation.
  • Consistently praised for dedication, reliability, organization and effectiveness as one of school district’s most in-demand substitutes.
  • Filled in for permanent teachers at a moment’s notice for both long-term and short-term assignments.
  • Closely adhered to lesson plans and kept students motivated, engaged and focused.
  • Repeatedly selected as a long-term substitute for teachers on maternity or extended medical leave.
  • Frequently subbed for absent ESL/ESOL, and special education teachers as one of the few substitutes qualified in these areas.
  • Showed resourcefulness and teaching effectiveness in meeting the needs of students with limited English language proficiency as well as learning disabilities.

Order Specialist II, Technical Analyst II

CenturyLink
Leesburg, USA
02.2001 - 06.2016
  • Data entry and order provisioning.
  • Billing and answering multiple phone lines.
  • Filing monitored incoming requests received via fax, email, and postal mail.
  • Billing for maintenance of service for special circuits.
  • Converting landlines to wireless service.
  • Answered a constant flow of customer calls with multiple queues.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Evaluated various reports daily.
  • Prepared reports and communication for senior management and clients.
  • Met or exceeded service and quality standards every review period.

Head Teacher

Little Shoes Childcare, Inc.
Eustis, USA
01.1997 - 11.2000
  • Designed curriculum for Pre-kindergarten students.
  • Supervised and provided care for toddlers and Pre-K students.
  • Assisted in meal planning and preparation.
  • Worked with interdisciplinary team members to evaluate children’s and recommend appropriate learning plans.
  • Addressed behavioral and learning issues with parents and childcare management.
  • Monitored student’s educational progress with individual charts and files.
  • Taught an average of 25 children per school year.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Allowed for ample outdoor discovery time each day.
  • Gave one-on-one attention to children while maintaining overall focus on the entire group.
  • Coordinated parent-teacher conferences multiple times during the school year.
  • Established daily routines that were easy for the children to follow.
  • Used classroom observations to create written assessments of student performance.

Education

Bachelor of Science - Administration

Barry University
Miami, FL
01.2013

Skills

  • Quick learner
  • Diligent worker
  • Self-motivated
  • Independent contributor
  • Reliable and dependable
  • Effective communication
  • Strong problem-solving
  • Microsoft Word proficiency
  • Excel expertise
  • PowerPoint skills
  • Microsoft Office proficiency

Timeline

Member Services Specialist

Capital Credits/Special Interest
02.2023 - Current

Member Services Associate – Front Counter

SECO Energy
09.2019 - Current

Member Services Associate

10.2018 - 09.2019

Certified Substitute Teacher

Lake County Schools
10.2016 - 01.2018

Order Specialist II, Technical Analyst II

CenturyLink
02.2001 - 06.2016

Head Teacher

Little Shoes Childcare, Inc.
01.1997 - 11.2000

Bachelor of Science - Administration

Barry University

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