Dorathy Edward
Parker,CO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Sr. Personal Banker
First Bank
09.2022 - Current
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Process all teller line tasks such as deposits/withdrawals and redeem/negotiate cash instruments for consumer and commercial customers while maintaining a balanced cash drawer.
- Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
- Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
- Assist customers with opening new accounts and other additional requests.
- Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
- Promoted financial products by maintaining excellent service offering knowledge.
- Review daily reports and perform maintenance on accounts.
Assistant Teacher
La Petite Academy
04.2022 - 09.2022
- Oversaw about 15 students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assists the Lead Teacher to design the curriculum for the preschoolers.
- Supported student physical, mental, and social development using classroom games and activities.
Relocation
Break-period
04.2016 - 03.2022
- Moved from India to United States. Had a break due to relocation and visa that did not have a work permit.
Project Manager, BOOKS TEAM
SPi Global company
11.2012 - 03.2016
- Providing guidance to the team in resolving challenges faced in digital publishing and identifying the training requirement areas.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
OPERATIONS EXECUTIVE, BOOKS PRODUCTION
TNQ Books and Journals
08.2010 - 10.2012
- Day-to-day point of contact for client project Managers for the dual supplier model
- Sharing timely status reports with client project managers and authors
- Co-ordinate with the internal production team to process the complete typeset process for books.
- Collaborated on operational support tasks to achieve common goal.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
LAB TECHNICIAN
BIOZONE RESEARCH TECHNOLOGIES
05.2010 - 07.2010
- Assisting in DNA Extraction for day-to-day plant-based projects and assisting the researchers for the protocol of their projects.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Maintained documentation on tests performed in lab.
Education
St Peter's Engineering College
Chennai, Tamil Nadu06.2010
Skills
- Customer Service & Satisfaction
- Banking Policies and Procedures
- Client Relationship Management
- MS Excel, Word and PowerPoint
- Teller Support
- Fraud prevention
- Cross-Selling and Upselling
- Cash handling and management
- Compliance, banking laws, and regulations
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief. I bear responsibility for any discrepancies found in the above statements.
Timeline
Sr. Personal Banker
First Bank
09.2022 - Current
Assistant Teacher
La Petite Academy
04.2022 - 09.2022
Relocation
Break-period
04.2016 - 03.2022
Project Manager, BOOKS TEAM
SPi Global company
11.2012 - 03.2016
OPERATIONS EXECUTIVE, BOOKS PRODUCTION
TNQ Books and Journals
08.2010 - 10.2012
LAB TECHNICIAN
BIOZONE RESEARCH TECHNOLOGIES
05.2010 - 07.2010
St Peter's Engineering College