Doray Atkins
McKinney,TX
Summary
Accomplished Front Office Supervisor with a proven track record at Aimbridge Hospitality: Sheraton Hotel, excelling in staff training and development and guest relations management. Skilled in multitasking and exceptional communication, I significantly enhanced customer satisfaction and team productivity. Demonstrated ability to resolve issues efficiently, fostering a positive environment and driving loyalty.
Overview
9
9
years of professional experience
Work History
Front Office Supervisor
Aimbridge Hospitality: Sheraton Hotel
05.2021 - Current
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
Front Office Supervisor
Westin Hotel
01.2021 - 04.2021
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Nutrition Service Provider
McKinney ISD
08.2018 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Client Service Coordinator
Liberty Insurance
02.2016 - 06.2018
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
No Degree - Psychology
Pasadena City College
Pasadena, CANo Degree - Medical Insurance Coding
North Valley Occupational Center - Aviation Center
Mission Hills, CAHigh School Diploma -
Jefferson High School
Daly City, CA06.2005
Skills
- Issue handling
- Staff Training and Development
- Complaint Handling
- Guest Relations Management
- Customer Service
- Listening Skills
- Exceptional communication
- Employee Supervision
- Staff Management
- Multitasking proficiency
Timeline
Front Office Supervisor
Aimbridge Hospitality: Sheraton Hotel
05.2021 - Current
Front Office Supervisor
Westin Hotel
01.2021 - 04.2021
Nutrition Service Provider
McKinney ISD
08.2018 - 01.2021
Client Service Coordinator
Liberty Insurance
02.2016 - 06.2018
No Degree - Psychology
Pasadena City College
No Degree - Medical Insurance Coding
North Valley Occupational Center - Aviation Center
High School Diploma -
Jefferson High School
Similar Profiles
Edna GomezEdna Gomez
Hospitality at Aimbridge Hospitality: Sheraton HotelHospitality at Aimbridge Hospitality: Sheraton Hotel
Michael SalimitariMichael Salimitari
Front Desk Agent/Concierge at Sheraton McKinney, Aimbridge HospitalityFront Desk Agent/Concierge at Sheraton McKinney, Aimbridge Hospitality
Deja HansellDeja Hansell
Night Auditor at Aimbridge Hospitality : Hotel MazarinNight Auditor at Aimbridge Hospitality : Hotel Mazarin