Dorcas Buabeng Arteaga
Hopewell,VA
Summary
Resourceful administrative Manager professional with a proven track record of high productivity and efficient task completion. Specialized in strategic planning, process optimization, and team leadership. Strong communication and problem-solving skills drive organizational improvement and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Snr. Administrative Mangager
Mercy Women's Hospital, Mankessim - Ghana W/A
Mankessim, Ghana
01.2012 - 10.2023
- Managed daily operations of administrative functions within a healthcare environment.
- Coordinated schedules and meetings for medical staff and administrative teams.
- Implemented policies to enhance workflow efficiency in the hospital setting.
- Oversaw patient records management to ensure confidentiality and compliance.
- Maintained inventory of office supplies and medical forms for efficiency.
- Trained new administrative staff on hospital procedures and software systems.
Front Desk Manager
State Insurance Company SIC, Cape Coast, Ghana
Cape Coast, Ghana, Ghana
03.2009 - 02.2010
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained accurate records of guest arrivals, departures, and billing information.
- Trained and supervised front desk staff to ensure excellent service delivery.
- Managed reservations by answering calls, responding to emails and booking accommodations.
Secretary to the General Manager
ABP Consult, Accra Ghana
Accra, Ghana
09.2007 - 12.2009
- Managed schedules and appointments for the General Manager efficiently.
- Coordinated meetings and prepared necessary materials for discussions.
- Handled incoming communications, directing inquiries to appropriate departments.
- Maintained organized filing systems for confidential documents and records.
National Service Person
National Service Secretariat - Mfantseman,Saltpond
Saltpond, Ghana
09.2002 - 08.2003
- Supported training sessions for new national service personnel and volunteers.
- Engaged with community members to promote national service initiatives and programs.
- Preparing a quarterly report on all National Service Personnel.
- Managed documentation for service records and activity reports efficiently.
Education
Bachelor of Arts - Business Administration (Management Option)
University of Cape Coast
Cape Coast, Ghana09-2011
Associate of Science - Secretaryship And Management Studies
Cape Coast Polytechnic
Cape Coast, Ghana12-2002
High School Diploma -
Ghana National College
Cape Coast, Ghana11-1998
Skills
- Workflow optimization
- Patient records management
- Office supply management
- Meeting coordination
- Policy implementation
- Data entry
- Effective communication
- Attention to detail
Languages
English and Twi
Professional
Certification
- Professional Development in Leadership and Management in Health - University of Washingtion
Accomplishments
- Best Worker for 2014 at Mercy Women's Catholic Hospital
Affiliations
- Financial Secretary at Assemblies of God Church from 2018 -2023
- Church secretary at Assemblies of Church from 2014 to 2018
Timeline
Snr. Administrative Mangager
Mercy Women's Hospital, Mankessim - Ghana W/A
01.2012 - 10.2023
Front Desk Manager
State Insurance Company SIC, Cape Coast, Ghana
03.2009 - 02.2010
Secretary to the General Manager
ABP Consult, Accra Ghana
09.2007 - 12.2009
National Service Person
National Service Secretariat - Mfantseman,Saltpond
09.2002 - 08.2003
Bachelor of Arts - Business Administration (Management Option)
University of Cape Coast
Associate of Science - Secretaryship And Management Studies
Cape Coast Polytechnic
High School Diploma -
Ghana National College
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