DORCAS Kiaraho
HOUSTON,TX
Summary
Compassionate, board-certified Psychiatric Mental Health Nurse Practitioner with expertise in assessing and treating chronically and acutely mentally ill adult patients. Proven ability to deliver effective medication management and care coordination, ensuring comprehensive support tailored to individual needs. Over 12 years of experience in acute nursing care demonstrates a strong commitment to serving diverse and challenging populations, fostering an environment of trust and healing. Dedicated to enhancing patient outcomes through a holistic approach and collaborative care strategies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CASE MANAGER
United Healthcare
01.2025 - Current
- Partner with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Assist clients in navigating housing, legal services, and public benefits to gain access to valuable resources.
- Develop and implement comprehensive case management plans to address client needs and goals.
- Coordinate services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitor clients' progress and track client services to provide crisis interventions.
- Assess community needs and identified resources for social and community service programs.
- Collaborate with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Refer clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Facilitate communication between healthcare providers, patients, and families to enhance service delivery.
REGISTERED NURSE CLINICAL TRIAGE AND COORDINATOR
Kelsey Seybold Clinic
09.2022 - 01.2024
- Triage patients by reviewing symptoms and advising on the best treatment plan to facilitate patient care while minimizing the impact on the healthcare system.
- Relay triage information and facilitate communication between provider and patient concerning patient disposition.
- Precept new nurses, guiding unit functions and individual roles, clinic policies and procedures, and best nursing practices.
- Closely collaborate with the management team to make necessary improvements and satisfy patient needs.
- Maintain excellent communication with leadership and the department manager.
- Train a team of staff nurses and medical assistants in medical clinic procedures to ensure consistent quality care.
- Oversee clinical and support staff (16) in patient care activities while maintaining high staff morale and professionalism.
- Attend quarterly managerial meetings and report progress, growth, and challenges.
STAFF NURSE
Memorial Hermann Southwest Hospital
05.2016 - 02.2022
- Float nurse in Medical-Surgical, acute observation, oncology, and acute rehabilitation units.
- Assessed patients' physical, psychological, physiologic, and cognitive status.
- Educated patients, families, and caregivers on diagnosis, prognosis, treatment options, disease process, and management.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Participated in hospital committees to recommend quality improvement initiatives.
- Coordinated discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Educated patients and families on mental health conditions, treatment options, and coping strategies.
- Led crisis intervention initiatives to de-escalate volatile situations and promote patient safety.
- Ensured patient safety by closely monitoring behaviors, administering medications as prescribed, and intervening during incidents of aggression or selfharm.
- Promoted a therapeutic environment by establishing rapport, maintaining boundaries, and fostering open communication with patients and families.
STAFF NURSE
Royal Oaks Nursing and Rehabilitation Center
03.2014 - 07.2016
- Assessed physical, psychological, physiological, and cognitive status of patients.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families, and caregivers on diagnosis and prognosis, treatment options, disease processes, and management and lifestyle options.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Collaborated with physicians, pharmacists, and therapists to deliver quality, evidence-based care.
- Performed frequent life-support equipment checks and made necessary adjustments to preserve optimal patient conditions.
- Provided skilled, timely, and level-headed emergency response to critically ill patients.
Education
Master of Science - Nursing
Walden University
Minneapolis, MN02.2025
Bachelor of Science - Nursing
The University of Texas at Arlington
Arlington, TX12.2018
Associate degree - Nursing
San Jacinto Community College
Pasadena, TX05.2014
Skills
- Trauma recovery support
- Substance abuse treatment
- Diagnostic evaluation
- Eating disorder treatment
- Psychiatric evaluation
- Evidence-based practice
- Family therapy
- Patient-focused therapy
- Cultural Competency
- Medication management
Certification
- CRRN - Certified Rehabilitation Registered Nurse
- BLS-Basic Life Support
- ACLS-Advanced Cardiovascular Life Support
- PMHNP-BC-Psychiatric Mental Health Nurse Practitioner
Timeline
CASE MANAGER
United Healthcare
01.2025 - Current
REGISTERED NURSE CLINICAL TRIAGE AND COORDINATOR
Kelsey Seybold Clinic
09.2022 - 01.2024
STAFF NURSE
Memorial Hermann Southwest Hospital
05.2016 - 02.2022
STAFF NURSE
Royal Oaks Nursing and Rehabilitation Center
03.2014 - 07.2016
Bachelor of Science - Nursing
The University of Texas at Arlington
Associate degree - Nursing
San Jacinto Community College
Master of Science - Nursing
Walden University