Dorcas King
Princeton,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Support Specialist
Peloton
03.2022 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Organized documentation of client interactions for easy reference by colleagues or supervisors as needed.
- Strengthened relationships with customers through empathetic communication while maintaining professional boundaries.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Collaborated with team members to ensure consistent quality in customer interactions.
Passenger Service Agent
United Airlines
04.2018 - 03.2022
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
Lead Hostess
OTG Management JFK Airport
04.2016 - 04.2018
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Maintained an organized and inviting waiting area for guests'' comfort during peak hours.
Education
Associates -
Essex County College
Newark, NJ06.2016
High School Diploma -
Barringer Academy Of S.T.E.A.M.
Newark, NJ06.2014
Skills
- Microsoft Office
- Effective Written and Verbal Communication
- Good Communication Skills
- Telephone Etiquette
- CRM Software
- Organization
- Scheduling
- Account updating
- Appointment Scheduling
- De-Escalation Techniques
- Critical Thinking
- POS systems expert
- Customer Service
- Customer RMA management
certification
Food Handlers Certification: 2023 - 2025
Timeline
Customer Service Support Specialist
Peloton
03.2022 - Current
Passenger Service Agent
United Airlines
04.2018 - 03.2022
Lead Hostess
OTG Management JFK Airport
04.2016 - 04.2018
Associates -
Essex County College
High School Diploma -
Barringer Academy Of S.T.E.A.M.