Dorcas Nunez
Harrison,NY
Summary
Analytical and solution-driven professional with a strong foundation in timekeeping systems, process improvement, and stakeholder communication. Over 6 years of experience in healthcare operations and HR, with a proven track record of identifying inefficiencies, improving workflows, and supporting data-driven decisions. Skilled in gathering requirements, documenting processes, and collaborating cross-functionally to drive operational excellence. Bilingual in English and Spanish with an MBA and hands-on experience using systems like Kronos, UKG, CMMS and MS Office.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Kronos Timekeeping Specialist - Human Resources
White Plains Hospital Center
11.2022 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Collaborated with human resources to ensure accurate timekeeping records and proper calculation of employee wages, benefits, and deductions.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solviCollaborate with cross-functional teams to support process optimization and data integrity for hospital-wide timekeeping operations.
- Analyze payroll and attendance discrepancies and recommend system or policy adjustments.
- Document business requirements for Kronos-related updates and assist in user testing.
- Develop and deliver training materials for end-users, improving accuracy and compliance.
- Maintain detailed logs and reports to inform HR strategy and workforce planning.
Engineering - Office Manager
White Plains Hospital
07.2018 - 11.2022
- Developed operational reports and dashboards to support data-driven decisions across engineering projects.
- Led payroll processing and expense reconciliation for departmental budgets and capital projects.
- Spearheaded process improvements for vendor payments and documentation workflows.
- Drafted internal policies and standard operating procedures (SOPs) aligned with compliance needs.
- Provided analysis and recommendations for departmental cost-saving initiatives.
Engineering Office Assistant
White Plains Hospital
04.2017 - 07.2018
- Coordinated meetings, tracked performance metrics, and provided daily operational support to leadership.
- Contributed to facility audits and compliance meetings, compiling and organizing key data points.
Engineering - Clerk II
White Plains Hospital
03.2015 - 05.2017
- Responded to customer requests via telephone and email - effectively answer questions and inquiries.
- Resolved multiple issues daily by contacting right personnel by phone or email.
- Responsible for documenting building issues that are found during environmental rounds.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Trained office staff and Engineers on new updates on department facility software.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
- Prepared variety of different written communications, reports and documents
Education
MBA -
Long Island University
White Plains, NY2022
Bachelor of Science - Health Services Administration
Lehman College
Bronx, NY2018
Associate of Arts - Liberal Arts/ Education
Bronx Community College
Bronx, NY2015
Skills
- Process Mapping & Workflow Analysis
- Stakeholder Communication
- Microsoft Excel (PivotTables, VLOOKUP)
- Data Entry & Quality Assurance
- Payroll & Timekeeping Systems (Kronos)
- Report Writing & Dashboard Support
- Project Coordination
- Bilingual: English & Spanish
Certification
Notary Public, New York, August 06, 2018 to August 06, 2026
Timeline
Kronos Timekeeping Specialist - Human Resources
White Plains Hospital Center
11.2022 - Current
Engineering - Office Manager
White Plains Hospital
07.2018 - 11.2022
Engineering Office Assistant
White Plains Hospital
04.2017 - 07.2018
Engineering - Clerk II
White Plains Hospital
03.2015 - 05.2017
Bachelor of Science - Health Services Administration
Lehman College
Associate of Arts - Liberal Arts/ Education
Bronx Community College
MBA -
Long Island University
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