DORCAS OMANE
Summary
Experienced Splunk engineer delivering quality solutions to enhance performance, reliability, and data accessibility. Skilled in implementing, installing, monitoring, and maintaining Splunk infrastructure. Proficient in coordinating technologies in enterprise and campus settings, building relationships, fostering innovation, and efficiently handling tasks. Expert in providing technical support and troubleshooting complex issues to prevent recurrence.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Splunk Engineer
NuHarbor Security
07.2022 - 01.2025
- Perform Splunk engineering tasks required to maintain and sustain existing Managed Services clients.
- Perform engineering tasks to support the onboarding of new Managed Services clients.
- Performs and analyzes daily health checks on existing Managed Services clients.
- Develop content in support of Manages Services clients.
- Perform troubleshooting of client Splunk environments outages.
- Document and create content to further build upon internal knowledgebase.
- Regularly meet with clients to drive forward engineering objectives.
- Participate in 24x7 rotation.
Network Security Engineer
Chime Solutions
10.2020 - 06.2022
- Maintained and supported on-premises and cloud network environment including virtual and physical network appliances such as routers, switches, VPN gateways, and security devices.
- Supported network configurations and change management processes.
- Analyzed and monitored incident management and incident resolution problems.
- Troubleshooted network connectivity and configuration issues, enhancing accessibility while improving downtime reduction metrics from 50% to 90%.
- Maintained and ensured security and backup procedures are up to date.
- Planed, designed, and reengineered projects per company’s standards ensuring all service level agreements are being met.
- Served as a point of contact for problem escalation and resolution.
- Provided off-hours support.
- Developed security metrics and technical analysis to give insight into performance and trends.
Splunk Administrator
Harvard University
08.2019 - 09.2020
- Designed, implemented, and supported the Splunk Infrastructure (Indexers, Forwarders, Search-Heads Setup etc.)
- Set up Splunk Forwarding for new application tiers introduced into the environment.
- Monitored the Splunk infrastructure for capacity planning and optimization.
- Provided security consulting to project and development teams in information security.
- Supported testing of new integrations for infrastructure and production performance.
- Developed dashboards with visual metrics for stakeholders.
- Assisted with Splunk Universal Forwarder deployment, configuration and maintenance in Linux and Windows platforms.
- Created presentation layers for Technical, Business and Executive Management showing environment operational health based on Key Performance Indicators.
- Managed SPLUNK user accounts (create, delete, modify, etc.).
- Created data retention policies and performed index administration, maintenance, and optimization.
Network Administrator
Amego Inc
06.2015 - 08.2019
- Participated in network technology expansion projects, including installation of hardware, software, and integration testing, as well as coordinating these activities without disturbing the function of other systems.
- Managed and monitored all installed systems and infrastructure, maintaining security, backup, and redundancy strategies.
- Troubleshooted and maintained all network devices and infrastructure across the enterprise including switches, routers, and Access Point.
- Participated in off-hours support including weekends and evenings.
- Installed, configured, and maintained network systems and services including routers, switches, and access points according to the company's design and specifications.
- Served as a point of contact for problem escalation and resolution.
Education
Undergraduate Student - Mathematics
Massachusetts Bay Community College
Skills
- Proficient in Splunk platform management (Search Heads, Indexes, Deployment Server)
- Splunk data forwarding
- Data indexing
- Proficient in Splunk cluster management
- Splunk forwarder management
- Network infrastructure management
- Router configuration and maintence
- Proficient in network Switching
- Proficient network Protocols
- Skilled in network routing
- Network IP management
- IOS software solutions
- Network IP address allocation
- DNS troubleshooting skills
- Traffic routing expertise
- Log management expertise
- Proficient in TCP/IP networking
- Active Directory administration
- AWS platform experience
- Microsoft Azure platform experience
- Operating system support expertise such as Windows and Linux
- Proficient in Security/Firewalls Technologies such as Cisco ASA, Cisco FTDs firewalls
- Proficient in firewall Protocols & Standards (site-to-site VPNs, Cisco AnyConnect, ACL)
Certification
- Splunk Certified Admin
- Splunk Certified Power User
- Cisco Certified Network Associate (CCNA) Cisco Systems
- Cisco Certified Network Professional (CCNP)
Accomplishments
- Successfully migrated multiple clients Splunk environment from single site to multisite.
- Successfully built full clustered environments.
- Engineered onboarding of numerous new Managed Service Clients.
- Facilitated the deployment of Azure cloud environment to on-prem network environment.
- Reengineered numerous client network connections to both cloud and on-premises environments.
Languages
English
Timeline
Splunk Engineer
NuHarbor Security
07.2022 - 01.2025
Network Security Engineer
Chime Solutions
10.2020 - 06.2022
Splunk Administrator
Harvard University
08.2019 - 09.2020
Network Administrator
Amego Inc
06.2015 - 08.2019
Undergraduate Student - Mathematics
Massachusetts Bay Community College
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