DORCAS OWUSU
Supervisor Resource Planning Analyst
Newark,NJ
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 2 years of management performance.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Supervisor Resource Planning Analyst
United Airlines
Newark, United States
12.2022 - Current
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Produced detailed and relevant reports for use in making business decisions.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained extensive knowledge in data entry, analysis and reporting.
AREA MANAGER II
AMAZON
Edison, NJ
07.2022 - 12.2022
- Teamed up with department leaders to create strategic plans aligned with company objectives to ensure daily volume asks of 200,000+ are exceeded by 5-10%.
- Established training programs for direct reports to grow and develop in leadership roles
- Lead cross-functional teams in finding solutions to operational problems.
- Maintained inventory accuracy and streamline processes.
- Led projects and analyzed data to identify opportunities for improvement
- Worked flexible hours across night, weekend and holiday shifts
- Developed and maintained courteous and effective working relationships
- Prepared variety of different written communications, reports and documents
NETWORKING COORDINATOR
MENTORSHIP, AMAZON
Edison, NJ
11.2021 - 12.2022
- Supported Program Manager in workshop organization for 10-25 associates
- Coordinated development and delivery of Peer Support/Mentorship Program to ensure it remained on schedule
- Facilitated strategic partner development, strengthening links with support teams and other affinity groups such as B.E.N@amazon, Latinos@amazon, Women@amazon, MentalHealthandWellness@amazon
- Administered network meetings, including managing mailing lists, social media, agendas, and invitations to guest speakers
- Coordinated project monitoring systems and schedules in liaison with Program Manager
- Assisted Communications Coordinator to develop online content relative to Peer Support/Mentorship Program.
- Used coordination and planning skills to achieve results according to schedule
AREA MANAGER I
AMAZON
Edison, NJ
05.2021 - 07.2022
- Managed implementation of effective standardized operating procedures resulting in 20% increase in production rates
- Collaborated with department leaders and support teams including Safety, Ops Integration, Learning, Loss Prevention, and Human Resources to create strategic plans aligned with company objectives, while driving associate satisfaction
- Safeguarded team’s safety, and promoted Amazon’s Health and Safety standards averaging Safety Leadership Index score of 6%
- Upheld Amazon’s high standards of process quality as PCF quality owner
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Used Microsoft Word and other software tools to create documents and other communications
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Maintained energy and enthusiasm in fast-paced environment
Receptionist Manager
HR Block
Newark, NJ
08.2021 - 04.2022
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using H&R Block at Home software.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
HR MANAGER ASSISTANT
THE HOME DEPOT
Newark, NJ
03.2020 - 07.2021
- Partnered with store and HR Manager in organizing educational and integrative events for associates
- Streamlined HR efficiencies, coordinated new hire orientations and provided on-boarding and training for 5+ new employees per cycle.
- Coordinated technical training and personal development classes for staff members
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
- Reduced process lags by accurately managing confidential records for staff members
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance
CUSTOMER SERVICE & SALES REPRESENTATIVE
THE HOME DEPOT
Newark, NJ
03.2016 - 07.2021
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating
- Followed up with customers about resolved issues to maintain high standards of customer service
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Education
Bachelor of Science - Marketing Management And Research
RUTGERS, THE STATE UNIVERSITY oF NEW JERSEY Rutgers Business School
Newark, NJ 09.2017 - 05.2021
Skills
Oral/Communication SkillsProblem Solving
Business development and planning
Relationship building and management
Controlling costs
Talent review
Database Management
Sales expertise
Staff Development
Accomplishments
- LGA9 Mentorship Networking Coordinator
- B.E.N Department P.O.C
- Quality Assurance Owner PCF
- Site Community Service Lead, Goodwill
Timeline
Supervisor Resource Planning Analyst
United Airlines
12.2022 - Current
AREA MANAGER II
AMAZON
07.2022 - 12.2022
NETWORKING COORDINATOR
MENTORSHIP, AMAZON
11.2021 - 12.2022
Receptionist Manager
HR Block
08.2021 - 04.2022
AREA MANAGER I
AMAZON
05.2021 - 07.2022
HR MANAGER ASSISTANT
THE HOME DEPOT
03.2020 - 07.2021
Bachelor of Science - Marketing Management And Research
RUTGERS, THE STATE UNIVERSITY oF NEW JERSEY Rutgers Business School
09.2017 - 05.2021
CUSTOMER SERVICE & SALES REPRESENTATIVE
THE HOME DEPOT
03.2016 - 07.2021