Dorcas Shine
Universal Allergy Solutions
Washington,USA
1
Certification
31
years of professional experience
Detail-oriented Healthcare Administrative Assistant with expertise in managing multi-line phones, scheduling appointments, and verifying insurance. Streamlined front office operations to enhance productivity and maintain an orderly environment while providing compassionate support to patients and families.
Work History
Allergy Technician
6 Months- Conduct skin prick tests, intradermal test, and pulmonary function tests
- Prepare allergy serum extracts and give subcutaneous injections.
- Record vital signs and medical histories, monitor for adverse reactions, and teach allergen avoidance.
- Maintain clean testing trays, manage inventory, and update Electronic Medical Records.
Medical Office Assistant
2 Months- Coordinated patient scheduling and appointment confirmations to optimize office workflow.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Handled incoming calls and addressed patient inquiries promptly.
- Facilitated billing processes by efficiently collecting payments from patients.
- Provided clerical support, including data entry and document management.
Medical Receptionist
3 Years 2 Months- Managed appointment scheduling and coordinated with medical staff.
- Collected patient information and verified insurance details accurately.
- Handled incoming calls, directing inquiries to appropriate departments to ensure efficient communication.
- Processed patient paperwork, maintaining organized filing systems for easy access and retrieval.
- Assisted patients in navigating hospital services and resources.
Certifed Financial Clearance Rep
2 Years 4 Months- Collaborated with healthcare team to streamline patient flow and improve service delivery.
- Maintained accurate patient records in electronic health systems to enhance data integrity.
- Ensured compliance with hospital policies and safety protocols daily.
- Supported administrative tasks, including filing and data entry, to ensure operational efficiency.
- Assisted co-workers during busy periods to provide excellent customer service.
Medical Receptionist
1 Year- Managed appointment scheduling and coordinated with medical staff.
- Collected patient information and verified insurance details accurately.
- Greeted patients warmly and facilitated smooth check-in process.
- Managed incoming calls and routed inquiries to appropriate departments for timely assistance.
- Ensured a clean and welcoming reception area for visitors.
Medical Receptionist Instructor
1 Year- Developed lesson plans that aligned with curriculum standards and student needs.
- Facilitated classroom discussions to boost student engagement and deepen comprehension.
- Communicated with parents to provide insights on student performance and behavior.
- Maintained positive classroom environment fostering respect and cooperation among students.
Support Generalist
5 Years- Assisted clients in understanding application procedures and requirements.
- Verified applicant information against official records and documents.
- Processed birth certificate applications, ensuring accuracy and efficiency for timely issuance.
- Maintained organized digital and physical filing systems to enhance accessibility of records.
- Collaborated with local government offices to uphold compliance with regulations and streamline application processes.
Medical Receptionist
9 Years- Collected patient information and verified insurance details accurately.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm appointments, ensuring accurate scheduling and understanding of needs.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Processed patient paperwork and maintained organized filing systems.
Education
High School Diploma
Skills
Customer service
Medical office experience
Intake
Office management
Medical terminology
Filing
Customer support
Cash handling
HIPAA
EMR systems
Documentation review
Leadership
Medical Scheduling
Supervising experience
Insurance Verification
Immunotherapy administration
Skin testing
Certification
- Medical Assistant
- Allergy Technician
Timeline
Allergy Technician
Universal Allergy Solutions
02.2026 - 08.2026Read More
Medical Office Assistant
Emmanuel Mbualungu
12.2025 - 02.2026Read More
Medical Receptionist
MedStar Washington Hospital Center
01.2017 - 03.2020Read More
Certifed Financial Clearance Rep
MedStar Washington Hospital Center
08.2014 - 12.2016Read More
Medical Receptionist
Pediatric Associates of Alexandria, Inc
12.2012 - 12.2013Read More
Medical Receptionist Instructor
Healthwrite
12.2010 - 12.2011Read More
Support Generalist
Vital Check
12.2004 - 12.2009Read More
Medical Receptionist
Dr. Robert P Dickey, MD
12.1995 - 12.2004Read More
Phillips
High School Diploma
Read More
Education
other