Dorcas Baaba Ani-Adjei
STAFFORD,VA
Summary
Versatile administrative and operations professional with experience in healthcare support, facility management, and hospitality leadership. Recognized for exceptional customer service, effective communication, team coordination, and organizational skills. Committed to delivering operational excellence, client satisfaction, and compassionate, patient-centered support. Currently pursuing a Pre-BSN track to further strengthen healthcare expertise.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Campaign and Events Volunteer
NPP/ Office of Hon. Ursula Owusu-Ekuful
07.2018 - Current
- Coordinated community outreach initiatives to enhance public engagement and awareness of local issues.
- Assisted in organizing events to promote educational programs and resources for constituents.
- Managed catering operations for special events, delivering high-quality service to government officials and constituents during meetings.
Administrative Assistant Intern
Absolute Home Health
06.2024 - 09.2024
- Assisted with front-desk operations and patient communication
- Supported scheduling, documentation, and office coordination
- Maintained confidentiality and professionalism in a healthcare environment
- Gained exposure to home health operations and patient services
Personal Assistant
Mr. Dickson Antwi – Senior Programs Officer, The African Capacity Building Foundation
06.2023 - 09.2023
- Streamlined scheduling and calendar management for senior programs officer, ensuring seamless collaboration with other business units.
- Summarized key operational developments during daily meetings to keep leadership informed on business activities.
- Systematically categorized and preserved personal and professional records for streamlined access.
- Aided the executive in personal tasks such as scheduling appointments or running errands when needed.
Assistant Facility Manager
Venice Properties
11.2022 - 02.2023
- Oversaw readiness and cleanliness of short-term rental properties
- Coordinated cleaning teams and inspections between guest stays
- Ensured quality standards and guest satisfaction
Assistant Manager
Iroko Restaurant & Bar
10.2022 - 02.2023
- Managed daily operations, staff scheduling, and customer experience.
- Conducted staff training and coached team members on recipes, service standards, and quality procedures
- Prepared select menu items and assisted in the kitchen as needed
- Monitored client satisfaction and implemented improvements to enhance the dining experience
- Ensured service quality, compliance, effective team coordination, and inventory management
Manager
Mosoko Restaurant
11.2020 - 09.2022
- Oversaw daily operations, ensuring high standards of food quality and service.
- Trained and mentored staff, enhancing team performance and morale.
- Implemented inventory management systems to optimize supply chain efficiency.
- Developed and enforced health and safety protocols to maintain compliance.
- Evaluated customer feedback to enhance menu offerings and optimize dining experience.
Founder
Pick A Pack Catering
09.2017 - 12.2021
- Founded and scaled a catering business serving corporate clients and events
- Managed budgeting, staffing, vendor relationships, and food safety compliance
- Developed and maintained long-term client relationships, generating repeat business
- Coordinated large-scale events, ensuring timely delivery and client satisfaction
- Created menus, optimized recipes, and ensured consistent food quality
- Implemented operational processes that improved efficiency and reduced costs
Clinical Support
N/A
12.2020 - 01.2021
- Trained virtually by Dr. Christopher Allard, MD, FRCSC (Ontario, Canada)
- Performed nephrostomy tube dressing and wound care under guidance
- Developed hands-on exposure to sterile technique and patient support
Assistant Manager
Roman Holiday Chinese Restaurant
11.2013 - 12.2015
- Oversaw operations and cultivated corporate client relationships to drive sales growth.
- Secured major accounts, including MTN and the Petroleum Commission
- Supervised staff and ensured service excellence
- Supported kitchen operations and service delivery during peak hours.
Education
Pre Bachelor of Science in Nursing - Nursing (Pre-BSN)
Germanna Community College
Stafford, VA05-2026
No Degree - Aviation
International Travel And Tourism Institute
Accra-Ghana01-2018
No Degree - Aviation
Aptech Aviation And Hospitality Academy
Accra-Ghana05-2014
Skills
- Meeting coordination
- File organization
- Scheduling appointments
- Calendar management
Accomplishments
- Founded and scaled a catering business supplying corporate clients
- Secured major corporate clients like MTN, Petroleum Commission, FGBMFI, Petra, Menzgold Ghana
- Managed large-scale restaurant operations and staff training
- Gained virtual clinical training under Dr. Christopher Allard (Canada)
Certification
- Professional in cabin crew services Training
- Customer Service Boot Camp- Ghana Civil Aviation Training Academy (GATA)
Languages
English
Full Professional
Timeline
Administrative Assistant Intern
Absolute Home Health
06.2024 - 09.2024
Personal Assistant
Mr. Dickson Antwi – Senior Programs Officer, The African Capacity Building Foundation
06.2023 - 09.2023
Assistant Facility Manager
Venice Properties
11.2022 - 02.2023
Assistant Manager
Iroko Restaurant & Bar
10.2022 - 02.2023
Clinical Support
N/A
12.2020 - 01.2021
Manager
Mosoko Restaurant
11.2020 - 09.2022
Campaign and Events Volunteer
NPP/ Office of Hon. Ursula Owusu-Ekuful
07.2018 - Current
Founder
Pick A Pack Catering
09.2017 - 12.2021
Assistant Manager
Roman Holiday Chinese Restaurant
11.2013 - 12.2015
Pre Bachelor of Science in Nursing - Nursing (Pre-BSN)
Germanna Community College
No Degree - Aviation
International Travel And Tourism Institute
No Degree - Aviation
Aptech Aviation And Hospitality Academy