DORCELLE MASON
Chicago,IL
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Expert retail sales professional offering over 15 years experience in retail customer service and retail management. Focused on exceeding sales goals. Security officer who consistently meets and exceeds clients expectations . Reliable team player and strong communicator. Accomplished Assistant Store Manager with 7 years of managerial experience in a restaurant setting. Areas of expertise include sales, recruiting and people management. Customer-oriented Consistently meets sales goals Retail sales Stocking Shipment processing Natural leader Skilled problem solver Shipment processing Employee relations Natural leader Upselling techniques
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
19
19
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Chicago, Illinois
06.2023 - 06.2024
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
Amazon Warehouse Associate
Amazon
Waukegan, IL
04.2022 - 02.2023
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages and updated orders in internal database.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
Security Officer
Skytech Enterprises
Chicago, IL
06.2019 - 11.2022
- Observe and report
- Monitored surveillance cameras and responded to suspicious activity.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Maintained accurate logs of all security related activities.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Security Officer
G4S Secure Solutions
Chicago, IL
09.2017 - 05.2018
- Guarded restricted areas to prevent unauthorized entry.
Processor
Marshalls Department Store
Chicago, IL
09.2007 - 04.2013
- Priced merchandise, stocked shelves and took inventory of supplies
- Stocked and replenished merchandise according to store merchandising layouts
- Welcomed customers into the store and helped them locate items
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
- Mentored new sales associates to contribute to the store's positive culture.
Maintenance/Custodian
Broadway In Chicago Box Office
Chicago, IL
08.2006 - 11.2007
- Cleaning upholstery cleaning Washrooms and reciprocals
- Greeting guests implement plans to achieve goals
Cashier Associate /Sales Associate Education
T.J. Maxx
Chicago, IL
02.2005 - 11.2006
- Stocked and replenished merchandise according to store merchandising layouts
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items
- Determined customer needs by asking relevant questions and listening actively to the responses.
Education
Associate of Applied Science - Marketing and Advertising Coursework in Public Relations
Olive-Harvey College
01.1997
High School Diploma -
Phillips Academy High School
Skills
- CCTV Monitoring
- Access Control
- Emergency Management
- Identification verification
- Crime Prevention
- Shift work experience
- Detail Oriented
- Interior and exterior patrol
- Relationship building and management
- Incident Reporting
- Crime prevention methods
- Security systems knowledge
Training certificate
- Perc card licensed
- 20 hour certification
- 40 hour revolver training
Timeline
Security Officer
Securitas Security Services USA
06.2023 - 06.2024
Amazon Warehouse Associate
Amazon
04.2022 - 02.2023
Security Officer
Skytech Enterprises
06.2019 - 11.2022
Security Officer
G4S Secure Solutions
09.2017 - 05.2018
Processor
Marshalls Department Store
09.2007 - 04.2013
Maintenance/Custodian
Broadway In Chicago Box Office
08.2006 - 11.2007
Cashier Associate /Sales Associate Education
T.J. Maxx
02.2005 - 11.2006
Associate of Applied Science - Marketing and Advertising Coursework in Public Relations
Olive-Harvey College
High School Diploma -
Phillips Academy High School