Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dorcus Jully

Garland

Summary

Highly skilled Front End Associate with experience in customer service, cash handling, and problem-solving. Known for high productivity and efficient task completion, which enhances customer satisfaction and drives business success. Proven ability to handle fast-paced environments, maintain operational standards, and communicate effectively with diverse groups. Impact made in past roles includes improved efficiency of front-end operations, consistently high customer satisfaction scores, and inventory management.

Overview

3
3
years of professional experience

Work History

Front End Associate

Walmart
Rowlett
02.2025 - Current
  • Assisted customers with product inquiries and store navigation.
  • Stocked shelves to ensure product availability and organization.
  • Operated cash registers for customer transactions and returns.
  • Maintained cleanliness and orderliness in the front-end area.
  • Collaborated with team members to enhance customer service experience.
  • Handled customer complaints with professionalism and empathy.
  • Maintained clean and clutter-free front-end area.
  • Processed customer transactions and provided excellent customer service.
  • Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
  • Demonstrated strong problem solving skills when handling customer complaints or inquiries.
  • Ensured compliance with all safety policies and procedures.
  • Assisted customers with self-checkout processes and troubleshooting any issues.
  • Trained new front-end associates on checkout procedures and customer service best practices.
  • Monitored and maintained the front-end area to ensure safety and prevent shoplifting.

Warehouse Assistant

United Nations High Commission For Refugees
Yumbe
08.2023 - 09.2024
  • Managed inventory control for supplies and equipment in humanitarian operations.
  • Organized warehouse layout to ensure efficient access to essential materials.
  • Conducted regular stock checks to maintain accurate inventory records.
  • Collaborated with team members to improve warehouse processes and safety protocols.
  • Prepared orders for distribution, ensuring timely delivery of resources to field teams.
  • Maintained cleanliness and organization of the warehouse environment for safety compliance.
  • Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
  • Inspected and moved products to designated areas in warehouse.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Organized materials on pallets according to size, weight, and type of item.
  • Reported any damaged items or discrepancies in shipments to supervisor immediately.
  • Received and processed incoming orders, ensuring accuracy of information.
  • Followed safety guidelines while operating machinery in the facility.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Conducted timely and accurate inventory counts to maintain current supply records and facilitate smooth ordering.
  • Collaborated with other departments to coordinate product delivery schedules.
  • Counted different types of merchandise to comply with inventory control tag requirements.
  • Assisted in developing strategies for improving efficiency of daily operations.
  • Coordinated with the shipping department to schedule pick-ups and deliveries.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.

Supply Assistant

United Nations High Commission For Refugees
Yumbe
07.2022 - 07.2023
  • Assisted with vendor management and maintained supplier relationships within procurement team.
  • Coordinated purchase orders and tracked deliveries for timely material availability.
  • Reviewed invoices and processed payments to ensure accurate financial records.
  • Collaborated with internal departments to identify purchasing needs and specifications.
  • Maintained procurement databases and ensured data accuracy for reporting purposes.
  • Communicated with suppliers to resolve issues related to product quality or delivery delays.
  • Participated in contract negotiations to secure favorable terms for the organization.
  • Ensured that all purchases are made according to company policies and procedures.
  • Prepared purchase orders, requisitions and other documents related to purchasing activities.
  • Monitored supplier compliance with contractual requirements.
  • Resolved any discrepancies between vendor invoices and purchase orders.
  • Organized contracts and purchase orders by maintaining meticulous filing systems.
  • Coordinated with internal stakeholders to ensure timely delivery of products and services.
  • Liaised with contractors and suppliers, streamlining delivery of goods and services through to completion of payment.
  • Interacted regularly with vendors to discuss performance issues or new opportunities.
  • Prepared and reviewed purchase and requisition orders, maintaining compliance with board rules.
  • Verified warehouse received accurate and timely inventory by regularly consulting database.
  • Resolved disputes and claims with vendors and suppliers.

Education

BBA - Accounting And Finance

Uganda Christian University
Mukono, Uganda
10-2016

Skills

  • Cash handling
  • Inventory management
  • Safety compliance
  • Team collaboration
  • Stock organization
  • Effective communication
  • Order processing
  • Attention to detail
  • Time management
  • Problem solving
  • Vendor management
  • Process improvement
  • Customer service
  • Complaint resolution

Languages

English
Professional

Timeline

Front End Associate

Walmart
02.2025 - Current

Warehouse Assistant

United Nations High Commission For Refugees
08.2023 - 09.2024

Supply Assistant

United Nations High Commission For Refugees
07.2022 - 07.2023

BBA - Accounting And Finance

Uganda Christian University

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