DORCUS SWAI
Dar Es Salam
Summary
Driven by a service-oriented mindset and exceptional computer skills, I have effectively contributed to teams at TGI East Africa Limited and ART OF DOO. Leveraging interpersonal communication and multitasking abilities, I've enhanced client relationships and streamlined processes, significantly boosting efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Web Design Intern
ART OF DESIGN
NOVI SAD, SERBIA
03.2024 - Current
- Updated existing webpages with content changes as requested by clients.
- Created and edited website design assets using Adobe Photoshop, InDesign, and Illustrator.
- Created website designs in Photoshop and Illustrator for client review.
RECEPTIONIST
Z HOTEL
ZANZIBAR, TANZANIA
12.2022 - 11.2023
- Greeted customers, answered general questions and directed to appropriate locations.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Monitored office supplies inventory and placed orders when necessary.
- Compiled data from various sources into organized reports for management review.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Sales Representative
TGI EAST AFRICA LIMITED
ZANZIBAR, TANZANIA
12.2021 - 12.2022
- Developed and maintained relationships with customers to ensure repeat business.
- Provided technical support for customers using the company's products or services.
- Analyzed market trends to identify potential sales opportunities.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Coordinated with other departments to ensure timely delivery of orders.
Education
Bachelor of Arts - COMMUNITY ECONOMIC DEVELOPMENT
MOSHI COOPERATIVE UNIVERSITY
MOSHI12-2021
High School Diploma -
MAWENZI SECONDARY SCHOOL
MOSHI05-2018
Skills
- Negotiation tactics
- Multitasking and prioritization
- Service-oriented mindset
- Interpersonal and written communication
- Excellent computer skills
Timeline
Web Design Intern
ART OF DESIGN
03.2024 - Current
RECEPTIONIST
Z HOTEL
12.2022 - 11.2023
Sales Representative
TGI EAST AFRICA LIMITED
12.2021 - 12.2022
Bachelor of Arts - COMMUNITY ECONOMIC DEVELOPMENT
MOSHI COOPERATIVE UNIVERSITY
High School Diploma -
MAWENZI SECONDARY SCHOOL