Dorean Hansen
Council Bluffs,IA
Summary
Dynamic leader with a proven track record at Taco Johns, adept in enhancing customer satisfaction and resolving staff conflicts through effective communication and strategic planning. Skilled in team leadership and complex problem-solving, I excel in boosting team performance and delivering high-quality service, ensuring operational excellence and improved customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Manager
Taco Johns
07.2007 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Education
Abraham Lincoln
Council Bluffs, IASkills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Sales management
- Workforce Management
- Expectation setting
- Customer Service
- Decision-Making
- Effective Communication
- Problem Resolution
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Excellent Communication
- Work Planning and Prioritization
- Hiring and Training
- Training and Development
- Staff Training
- Scheduling and Coordinating
- Professional and Courteous
- Good Judgment
- Self Motivation
- Shift Scheduling
- Reliability
- Team building
Timeline
Manager
Taco Johns
07.2007 - Current
Abraham Lincoln
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