Doreen Austin
Cordova,TN
Summary
Professional Executive Housekeeper, Environmental Service manager, with strong organizational and multi-tasking skills as well as superior time, and resource management capabilities. Dedication to completing tasks on time and surpassing expectations. Able to excel in fast-paced high-pressure environments.
Overview
14
14
years of professional experience
Work History
Manager of Environmental Services
Tri Delta and Target House. St Jude Hospital.
10.2019 - 12.2024
- Company Overview:
- St Jude Children's Research Hospital
- Responsible for the overall operation of the laundry department linen inventory and ordering of supplies
- Responsible for the 100% Disinfecting of Covid 19 isolation rooms
- Manages the overall health, moral and welfare of 25 employees
- Responsible for scheduling and time keeping for the employees
- Responsible for the complete cleanliness and readiness of 200 Patient guest rooms and the common areas family room, fitness room, game room, dining room and the Kitchen.
- Streamlined and prioritized tasks, allowing senior staff to increase revenue by 25%.
Facilities Service Manager
Renasant Convention Center/Cannon Center
04.2016 - 10.2019
- Responsible for the complete cleanliness and readiness of the Memphis convention, and cannon Center Performing Arts to include the Exhibit Halls, the Ballrooms Level, the Mezzanine Level, the Lobby Level South Hall, the Lower Level and the 3 Level Underground parking totaling 600,000 square feet
- Managed events for Auto Zone, St Jude and Fed Ex with over 15,000 attendees
- Managed the overall health, moral, and welfare of over 40 custodian and event workers
- Maintained a 100% harassment free and professional environment, firm believer, and supporter of Equal Employment Opportunity Commission (EEOC)
- Increased customer satisfaction ratings with prompt resolution of service requests and proactive engagement with clients to address concerns or suggestions for improvement.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures in energy consumption, waste management, and procurement processes.
Executive Housekeeper
Exchange Hotel and Suites
06.2015 - 04.2016
- Managed the overall operations of the housekeeping department to include the laundry, lobby, houseman and floor care staff for over 400 guestrooms
- Trained and mentored housekeeping staff, fostering teamwork and improving service quality.
Executive Housekeeper
Crown Plaza Hotel
08.2013 - 06.2015
- Managed the overall operation of the housekeeping department to include the laundry, lobby
- Houseman, and floor care staff for over 229 guestrooms
- Responsible of the overall housekeeping annual budget of more than $100K
- Led housekeeping department to the highest Quality Evaluation (QE) inspection score in hotel history with a perfect score of 100
- Developed and implemented efficient cleaning protocols, enhancing overall room cleanliness and presentation.
- Collaborated with maintenance team to resolve facility-related concerns impacting guest experiences efficiently.
Executive Housekeeper
Hilton Hotel
08.2010 - 08.2013
- Managed the overall operations of the housekeeping department to include the laundry, lobby, houseman, and floor care staff for over 400 guestrooms.
- Responsible for the total payroll management; ensured that all 75 department employees were paid accordingly.
- Conducted regular inspections of guest rooms and common areas, maintaining high hygiene standards and addressing issues promptly.
- Managed inventory of cleaning supplies, optimizing usage while reducing costs through effective ordering practices.
Education
Skilled Hotel Management Specialist - Hospitality Administration And Management
State of Vocational School For Business
Germany 02.2005
Skills
- International Linguist-speaks and translates English,German,African and Basic Spanish
- Leads housekeeping safety seminars
- Environmental policy development
- Hazardous materials handling
Personal Information
Title: Executive Housekeeper/ Environmental Services Manager.
Timeline
Manager of Environmental Services
Tri Delta and Target House. St Jude Hospital.
10.2019 - 12.2024
Facilities Service Manager
Renasant Convention Center/Cannon Center
04.2016 - 10.2019
Executive Housekeeper
Exchange Hotel and Suites
06.2015 - 04.2016
Executive Housekeeper
Crown Plaza Hotel
08.2013 - 06.2015
Executive Housekeeper
Hilton Hotel
08.2010 - 08.2013
Skilled Hotel Management Specialist - Hospitality Administration And Management
State of Vocational School For Business