Doreen B. Fisher
Beaumont
Summary
Customer service specialist with over 30 years of retail experience in dynamic, team-oriented settings. Proven ability to adapt to evolving client and company needs while consistently exceeding performance targets. Flexible team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual with several years of experience taking food orders and operating cash registers. Offering exceptional communication and multitasking abilities.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Retail Team Associate & Lead
Huntley Bookstore of the Claremont Colleges
Claremont
01.2018 - Current
- Cashier and money-handling while providing excellent customer service.
- Set up and manage book events for visiting keynote speakers and author signing proceedings.
- Assist with the implementation of the Annual Tuft Poetry Awards book display events.
- Processing, packing, and shipping online orders.
- Advise and assist students, customers, and professors with textbook location and questions.
- Stock shelves with textbooks and merchandise.
- Assist the textbook manager in updating merchandise tags, check-in book rentals, and maintaining inventory.
Sales Manager
Decorating Addict
Banning
03.2015 - 10.2017
- Retail service, with main focus on excellent customer relations.
- Assist guests in accessing merchandise and cash out customers with purchases.
- Responsible for training new hires on register, checking, and handling cash.
- Count all monies in store daily and balance consignment accounts.
- Promote the business via marketing and social media advertising.
- Answer and direct phone calls, taking detailed messages when necessary.
- Return customer phone calls, providing sufficient answers to questions.
Orthodontic Assistant
Loper & Chamberlain Orthodontics
Beaumont & Redlands
02.1983 - 01.2010
- Prepared rooms for patient treatment.
- Prepared patients for examination, keeping them as relaxed as possible.
- Cleaned and sanitized instruments.
- Made dental impressions used in diagnostics, models, and study casts.
- Took dental radiographs and records.
- Aided office staff with answering phones, making appointments, filing, copying, and faxing duties.
- Assisted orthodontist by passing instruments, suctioning intraoral fluids, placing wires and tying-in, and giving patient instructions.
Clerk / Cashier / Supervisor
Vons Grocery
Various Locations
10.1984 - 05.2006
- Cashier and money-handling, customer service.
- Attended to customer needs, questions, and complaints; developed excellent people skills.
- Helped customers locate products in the store, stocked and cleaned shelves, cleaned, and organized register counters.
- Cross-trained in many departments, including Floral, Dairy, Deli, Produce, GM, Price Changes, and Receiving.
- Supervised staff to ensure everything was done correctly in a fast, yet orderly fashion.
Education
Associate of Arts - Social Science Distinction
Crafton Hills College
Yucaipa, CA08-2024
Associate in Arts For Transfer - Sociology Distinction
Crafton Hills College
Yucaipa, CA08-2024
Associate of Arts - Liberal Arts Social & Behavioural Sciences Honors
San Bernardino Valley College
San Bernardino, CA05-2024
Associate in Arts For Transfer - Psychology Honors
San Bernardino Valley College
San Bernardino, CA05-2024
Associate in Arts For Transfer - Sociology Honors
San Bernardino Valley
San Bernardino, CA05-2024
Skills
- Customer service excellence
- Event coordination
- Research proficiency
- POS system expertise
- Staff training and development
- Organizational skills
- Online sales support
- Attention to detail
- Event management
- Computer software proficiency
- Merchandising strategies
- Time management
- Decision-making skills
- Willingness to learn
- Infection control expertise
- Office administration
- HIPAA compliance
- Team collaboration
- Client skill development
Certification
- Personal Development Classes - Fred Pryor Seminars
- QuickBooks
- Microsoft Word, Outlook, Excel, Office, PowerPoint
- Assistant
- Payroll Laws and Human Resources
- Dental X-Ray License
- CPR
- First Aid
Affiliations
Traveling, Reading, Painting, Volunteering for Student Tours at Greenspot Farms
Accomplishments
- Honors and Distinction, holding a 4.0 GPA. Pursuing a Bachelor's and Master's Degree in Psychology/Sociology.
- Top Sales Associate for Decorating Addict
- Advocate for Women in Shelters and Domestic Violence
Timeline
Retail Team Associate & Lead
Huntley Bookstore of the Claremont Colleges
01.2018 - Current
Sales Manager
Decorating Addict
03.2015 - 10.2017
Clerk / Cashier / Supervisor
Vons Grocery
10.1984 - 05.2006
Orthodontic Assistant
Loper & Chamberlain Orthodontics
02.1983 - 01.2010
Associate of Arts - Social Science Distinction
Crafton Hills College
Associate in Arts For Transfer - Sociology Distinction
Crafton Hills College
Associate of Arts - Liberal Arts Social & Behavioural Sciences Honors
San Bernardino Valley College
Associate in Arts For Transfer - Psychology Honors
San Bernardino Valley College
Associate in Arts For Transfer - Sociology Honors
San Bernardino Valley
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