Doreen Boreland
Fort Lauderdale
Summary
Dynamic professional with extensive experience in customer service and loan processing at CYR Funding of Florida. Proven ability to enhance operational efficiency through effective problem-solving and team collaboration. Proficient in Microsoft Office and adept at managing complex inquiries, ensuring exceptional client satisfaction and streamlined processes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Merchandising
Crossmark
10.2023 - Current
- Safely transport stores equipment from warehouse to third party supermarkets
- Maintained accurate records and documentations of pick-up and delivery times, location and any discrepancies
- Ensured proper handling package and labelling also set up shelves for supermarkets
- Checked shipping paperwork to determine the nature of load
- Prepared and maintained accurate transporting logs, vehicle fuel consumption logs and other data as required
- Loaded and unloaded delivery vehicle based on shipping instruction before delivery to customers
- Conducted routine vehicle inspections and maintenance to ensure safe and reliable transportation
Commercial Loan Processor
CYR Funding of Florida
07.2021 - 09.2024
- Responsible for receiving and processing all incoming commercial loans
- Sort and organize incoming loans according to the business criteria
- Enter relevant information into the system
- Call clients for missing information
- Mail Disclosures as necessary
- Preparing Loan Summary and Letter of Interest
Closer/Funder
Mphasis Digital Risk
Boca Raton
12.2019 - 05.2021
- Prepare closing packages and work closely with Title companies/Attorneys, to prepare HUD statement get correct fees to send to borrowers for closing figures
- Review files for completeness and accuracy to ensure compliance with underwriting, government, investor, and company requirements
- Prepare loans for Funding and wiring
- Create wire initiation and transmitted disbursement of funds
- Collaboration of new loans
- Sending documents to Title companies and Customers
- High volume, timely delivery of closing package and follow up until Refinance loan is close
- Monitor high cost, TILA violations, and RESPA regulations including review of the Closing Disclosure
- Follow up on delivery of packages
- Review FHA cases binders to Hud, make correction to file by working with Processor & UWs
Provider Rep.
United Health Care-Oxford
Miami
01.2016 - 08.2019
- Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers
- Direct phone-based customer interaction to answer and resolve a wide variety of inquiries
- Extensive work experience within own function
- Work is frequently completed without established procedures
- Works independently
- May act as a resource for others
- Key Contribution: Applies knowledge /skills to a range of moderately complex activities
- Demonstrates great depth of knowledge/skills in own function
- Sometimes acts as a technical resource to others in own function
- Proactively identifies solutions to non-standard requests
- Solves moderately complex problems on own
- Works with team to solve complex problems
- Plans, prioritizes, organizes and completes work to meet established objectives
- May coordinate work of other team members
Reimbursement & Pre-Authorization Insurance Coverage Specialist
Transgenomic, Inc. (Formerly Clinical Data, Inc)
New Haven
11.2013 - 12.2015
- Daily workflow of reimbursement and collections
- Interaction with internal and external customer
- Work on overdue accounts
- Use Emdeon & Availity web portal to check for members benefits
- Knowledge of ICD-9 (diagnosis)/CPT-4(procedure) codes and modifiers
- Knowledge of EOB statements
- Processing claims and appeals & follow up and communication on patient account
- Help with resolving billing and collection disputes
- Process claims to insurance carriers daily
- Process electronic claim submissions using: Allscripts, Payerpath & Mars systems
- Compliance with CLIA, SOX, and HIPPA laws
- Key Contribution: Credential and Medicaid and Medicare Enrollment
- Check for member credential before testing
- Monitors reimbursement for any underpayments
- Works closely with Utilization Management to ensure the process for prior authorization while negotiating One Time Agreements/Letter of Agreements
- Works closely with Billing Manager with A/R distribution
- Cash Posting
- Provide Financial Assistant Program to customers
Customer Service Rep
PHILIPS ORAL HEALTH
Stamford
05.2013 - 10.2013
- Managed Dentists and Registered Dental Hygienists Account, Customer Support Specialist (CSS), I provide key customer service to all United States and Canadian to ensure all account needs were met
- I maintained a solid relationship with Field Sales, Inside Sales Team, and Finance and collaborated with The CS Team to ensure roles and Responsibilities were handled in a Timely fashion
- I utilized the latest remote access technologies to provide support
- Key Contribution: Assist Hygienists and Dentists with inquire/ financial data on the account Summary
- Placed orders and completed Returns through SALES-FORCE ERP Data base
- Verified customer account, ensured that license number were valid though state websites
- Facilitated a relationship with FedEx and UPS for on time Delivery on returns to the warehouse
- Registering account in our in-house data bases
- Liaise with the finance Department on getting account Credit/Debit Memo completed
- Performed Account Management
- Collections/post payment to account
- Completed Return Authorization process for return good to our warehouses
- Provided follow –up and solutions to customers and sales team regarding order status
- Provided back-order status – regarding product availability, shipping information damaged or lost good to account, senior managers and the Field Support Team
- Facilitated with product launch, from Sonicare, BreathRX, oral Hygiene products testing or providing new information to doctors
Home Base Customer Service
Arise corporation
Miramar
05.2006 - 05.2013
- Managed customer inquiries, complaints billing questions and payment extension/service requests
- Resolved caller’s issues, repair trust, locate resources for problem resolution and design best-option solutions
- Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions
- Key Contribution: Assist customers with inquiries concerning services and products
- Schedule services via online interface
- Answer telephone inquiries from customers and clients regarding the status of calls and other service issues
- Assist with new employee training including calling policies, services, financing options and standard operations
Education
Associate Degree - Medical Office Management
Norwalk Community College
Norwalk, CT05.2013
HS Diploma -
Merl Grove High School
Kingston, Jamaica01.1985
Skills
- Microsoft Office (Word, Excel, Outlook, Power-Point)
- Quick-books
- XFIN
- Allscripts
- Uniflow
- Advantx
- Document preparation
- Data entry
- Customer service
- Team collaboration
- Problem solving
- Loan processing
- Communication skills
- Displays and merchandising
- Merchandising
- Retail merchandising
Affiliations
Women of Promise & Distinction
Certification
Travel Agent Certificate
Willing To Travel
up to 25% of the time
Personal Information
Willing To Relocate: True
Timeline
Merchandising
Crossmark
10.2023 - Current
Commercial Loan Processor
CYR Funding of Florida
07.2021 - 09.2024
Closer/Funder
Mphasis Digital Risk
12.2019 - 05.2021
Provider Rep.
United Health Care-Oxford
01.2016 - 08.2019
Reimbursement & Pre-Authorization Insurance Coverage Specialist
Transgenomic, Inc. (Formerly Clinical Data, Inc)
11.2013 - 12.2015
Customer Service Rep
PHILIPS ORAL HEALTH
05.2013 - 10.2013
Home Base Customer Service
Arise corporation
05.2006 - 05.2013
Associate Degree - Medical Office Management
Norwalk Community College
HS Diploma -
Merl Grove High School
Similar Profiles
MEGAN MARTINMEGAN MARTIN
Merchandiser at CrossmarkMerchandiser at Crossmark
Rebecca RandolphRebecca Randolph
Brand Ambassador at CrossmarkBrand Ambassador at Crossmark
John StephensJohn Stephens
Demo Event Specialist at CrossmarkDemo Event Specialist at Crossmark
Miranda PadillaMiranda Padilla
Representative at CrossmarkRepresentative at Crossmark
Khalil BakerKhalil Baker
Volunteer at TripleK SweetsVolunteer at TripleK Sweets