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DOREEN D. DALTON
Medical Billing Specialist
Savannah,TX
Work Preference
Overview
37
37
years of professional experience
2
2
years of post-secondary education
Work History
Office Manager
WALKEZ TALKEZ, LLC
Frisco, TX
01.2019 - Current
- Conducted daily office operational activities, including leading quality improvement initiatives, overseeing patient care and relations, processing billing, data, and record management.
- Supervised staff members and therapists, schedules, and planning.
- Verified patient information and insurance for accuracy and authorizations utilizing Availity and other online services.
- Obtained GAP exception authorization for OUT-OF-NETWORK cases.
- Performed all ICD-10 and CPT coding, billing, and collections practices.
- Reviewed, researched, and corrected necessary insurance correspondence to ensure claim payment.
- Followed up claims for appropriate timely payment, keeping A/R's in 30-60 days.
- Run various end-of-month reports for accounting purposes and convert to an Excel spreadsheet.
- Structured a collection plan to bill patients with outstanding balances.
- Successfully introduced internal billing practices for better control and reduced office costs.
- Increased and maintained revenue through COVID.
Billing Coordinator
WARRETT KENNARD, MD.
Plano, TX
01.2019 - 12.2019
- Perform daily office operational activities, including leading quality improvement initiatives, overseeing patient care and relations, processing billing, data, and record management.
- Verify patient information and insurance for accuracy and authorizations utilizing Availity and other online services.
- Perform all ICD-10 and CPT coding, billing, and collections practices.
- Review, research, and correct necessary insurance correspondence to ensure claim payment.
- Run various end-of-month reports for accounting purposes and convert to an Excel spreadsheet.
- Obtained surgical case insurance authorizations and scheduled procedures with hospitals, surgical assistants, and anesthesia.
Billing Specialist
SPRINGCREEK CHIROPRACTIC
Plano, TX
01.2018 - 12.2019
- Performed all office ICD-10 and CPT coding, billing, and collections practices.
- Conducted daily office operational activities, including leading quality improvement initiatives, overseeing patient care and relations, processing billing, data, and record management.
- Successfully integrated new ChiroTouch EMR software system.
- Served as a liaison between patients and Chiropractors to facilitate proper lines of communication and timely problem-solving techniques.
- Followed up with various insurance companies regarding payment, rejections, and refunds of claims.
- Tracked patient referrals and preauthorization requests and ensured that referring providers were up-to-date on all treatment plans.
- Oversaw HIPAA & OSHA compliance.
- Successfully brought A/R's current within the first two months.
- Integrated new software system within the first three months.
Practice Manager / Office Manager
BOGUE CHIROPRACTIC
Merced, CA
01.1999 - 12.2002
- Oversaw all aspects of business operations for a chiropractic office that treated more than 500 patients a year with annual revenue of more than $500K.
- Conducted all office ICD-9/10 and CPT coding, billing, and collections practices.
- Performed daily office operational activities, including leading quality improvement initiatives, overseeing patient care and relations, budget management, processing billing, data and record management, inventory management, building maintenance, and marketing.
- Served as a liaison between patients and Chiropractors to facilitate proper lines of communication and timely problem-solving techniques.
- Facilitated claim negotiations with insurance companies and reviewed claim denials to determine best approaches to ensure timely payments.
- Created monthly budget analyses and determined potential cost-cutting opportunities.
- Tracked patient referrals and preauthorization requests and ensured that referring providers were up-to-date on all treatment plans.
- Successfully increased practice revenue by bringing A/R current within the 1st 3 months.
Practice Manager / Office Manager
YOSEMITE SURGERY ASSOCIATES
Merced, CA
01.1989 - 12.1997
- Oversaw all aspects of business operations for a medical practice that treated 500 patients a year with annual revenue of more than $1 million.
- Performed daily office activities, including leading quality improvement initiatives, overseeing patient care and relations, budget management, processing billing, data and record management, inventory management, building maintenance, and marketing.
- Managed a staff of 4 employees, including 2 Nurses, a Receptionist, and a Transcriptionist.
- Served as a liaison between patients and Physicians to facilitate proper lines of communication and timely problem-solving techniques.
- Oversaw recruitment and employee training, developed job descriptions, advertised open positions, addressed employee issues, and performed quarterly and annual staff evaluations.
- Facilitated claim negotiations with insurance companies and reviewed claim denials to determine best approaches to ensure timely payments.
- Administered payroll, payroll reports, and managed accounts receivable/payable.
- Performed Physician credentialing with hospitals and insurance companies, as well as maintaining Malpractice insurance.
- Conducted monthly reviews and analyses of performances and production reports for accounting purposes.
- Led monthly staff meetings that addressed regulatory licensure and accreditation compliance requirements.
- Partnered with Physicians to obtain information from surgical procedures performed for billing purposes and communicated on financial matters, including budgeting and forecasting.
- Started the office with 2 surgeons from the ground up; purchased equipment, furniture, computer hardware/software, and supplies.
- Appeared before the Labor Commissioner twice for disputed employee relations issues, which were found in the company's favor due to accurately kept records; never lost a denial throughout tenure.
Accounting Manager
MARTIN WALKER, P.C.
Tyler, TX
01.2014 - 12.2017
- Oversaw all aspects of accounting operations for a multi-million-dollar Med-Mal/Personal Injury law firm.
- Conducted financial accounting for accounts payable/accounts receivable, trust fund accounting, employee payroll, and 401(k) oversight.
- Processed finalized cases and payments to vendors/clients from trust funds.
- Transferred funds from corresponding bank accounts to trust operating accounts.
- Collaborated with Principal Attorney on financial statement reviews, budget management, and monthly, quarterly, and annual forecasting.
Office Manager
FLOWERS DAVIS, PLLC.
Tyler, TX
01.2003 - 12.2012
- Oversaw all aspects of business operations for a law firm that practiced in various fields, including Medical Malpractice, Real Estate, Oil & Gas, Government Entity, and more.
- Managed a staff of up to 25 employees, including Paralegals, Legal Assistants, File Clerks, and Office Personnel.
- Oversaw accounting, reviewed settlement, collections, and processed Payroll for staff, which included 401(k) and benefits deductions.
- Evaluated office production and procedures to improve office workflow, identified problems and opportunities for improvement, and developed corrective measures.
- Processed and disbursed attorney funds based upon a percentage of collected accounts receivable.
- Conducted financial accounting for accounts payable/accounts receivable, trust fund accounting, and employee payroll, including 401K oversight.
- Oversaw recruitment and employee training, developed job descriptions, advertised open positions, addressed employee issues, and performed quarterly and annual staff evaluations.
Software
Tebra, EClinical works
NextGen, MediTouch, Greenway-PrimeSuite
Medisoft, Medical Manager
Quickbooks, Quicken
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL 03.2016 - 10.2017
Skills
Vendor engagement
Bookkeeping
Staff hiring
Billing
Account reconciliation
Document management
Financial reporting
Employee supervision
Clear oral/written communication
Payroll processing
Performance improvement
Office management
Event coordination
Compliance monitoring
Credit and collections
Documentation and control
Scheduling
Workforce management
Staff management
Mail handling
Financial tracking
Contract negotiations
Strategic planning
Scheduling and calendar management
Organizational skills
Budgetary planning
Expense reporting
Scheduling coordination
Team bonding
Payroll and budgeting
Business administration
Policy and procedure modification
Contract administration
Facility management
Workflow planning
Supply management
Human resources
Financial accounting
Policy development
Report preparation
Operations management
Administrative support
Customer service
Technical support
Certification
- HIPAA Training - 2025
- CPRTraining - 2025
Accomplishments
Documented and resolved backlogged claims denials for multiple employers.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
WALKEZ TALKEZ, LLC
01.2019 - Current
Billing Coordinator
WARRETT KENNARD, MD.
01.2019 - 12.2019
Billing Specialist
SPRINGCREEK CHIROPRACTIC
01.2018 - 12.2019
Associate of Science - Healthcare Management
Ultimate Medical Academy
03.2016 - 10.2017
Accounting Manager
MARTIN WALKER, P.C.
01.2014 - 12.2017
Office Manager
FLOWERS DAVIS, PLLC.
01.2003 - 12.2012
Practice Manager / Office Manager
BOGUE CHIROPRACTIC
01.1999 - 12.2002
Practice Manager / Office Manager
YOSEMITE SURGERY ASSOCIATES
01.1989 - 12.1997