Doreen Desrochers
Phoenix,AZ
Summary
Dynamic professional with extensive experience in office administration and patient care, notably at Justa Center. Proven track record in managing confidential information and providing exceptional customer service. Skilled in appointment scheduling and effective communication, fostering a collaborative environment while enhancing operational efficiency. Committed to delivering compassionate support and maintaining high standards of care.
Overview
2021
2021
years of professional experience
Work History
Secretary
Justa Center
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
Health Care Aide
Careminders
02.2011 - 01.2021
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Maintained clean, safe, and well-organized patient environment.
- Reduced patient anxiety through effective communication and active listening skills.
- Kept accurate records of patients' care, condition, and progress.
- Provided total hygiene care to Number patients per shift by assisting with skincare, bathing, and toileting.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in ongoing training opportunities to stay current with best practices in health care aide services.
- Provided emotional support for patients and families during times of stress and uncertainty.
- Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Assisted with patient transfer and ambulation.
- Managed challenging behaviors in dementia patients using evidence-based interventions.
- Delivered compassionate care and clear communication in handling issues of death and dying.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Consistently received positive feedback from both patients and supervisors regarding quality of care provided.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Scheduled patients for appointments and maintained master calendar.
Owner/Operator
Lenny's Autobody Shop
07.1995 - 04.2002
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Yes Certified Caregiver - Caregiving
Foundation For Senior Living
Phoenix, AZYes - Business Accountancy
Bishop Keough High Scool
Pawtucket, RIYes - Lab And Fashion
RI School of Photography
Cranston, RI06.1988
Skills
- Patient care
- Record keeping
- Appointment scheduling
- Confidential information management
- Customer service
- Communication skills
- Time management
- Problem solving
- Team collaboration
- Compassionate support
- Organizational skills
- Financial management
- Emergency response
- Behavior management
- Verbal and written communication
- Office administration
Timeline
Health Care Aide
Careminders
02.2011 - 01.2021
Owner/Operator
Lenny's Autobody Shop
07.1995 - 04.2002
Secretary
Justa Center
Yes Certified Caregiver - Caregiving
Foundation For Senior Living
Yes - Business Accountancy
Bishop Keough High Scool
Yes - Lab And Fashion
RI School of Photography
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