Doreen Emond

·

• Supports and embodies a positive culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promote credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Possess excellent customer service skills
• Possess strong communication and organizational skills with attention to detail
• Capable of multitasking
• Work effectively with peers and supervisors

• Identified and implemented ways to improve the manufacturing processes and procedures
• Continually kept Quality Manager status reports on completed designated tasks, and updates on production quality needs and regularly attended daily stand-up meetings
• Ensure that all ISO system documentation is updated and accurate, including training manuals, policies and instructions for inspections
• Contributed to a 12% reduction in customer return rate my first year
• Worked with customers in-person or over the phone for any concerns which, once resolved, I analyzed to prevent any future product failures

• Self-studied online and passed my New Hampshire State Accident, Health, life insurance exam
• Conducted annual insurance reviews using a needs analysis profile
• Resolved customer concerns, generated recent sales, and got referrals for potential new customers
• Completed all training programs outlined by company
• Achieved the required 50 calls a day regularly using a call log
• Achieved 10 sold policies per month
• Achieved being knowledgeable in all products, sales, presentations and software applications
• Utilized technology to communicate with clients, agents and strategic partners
• Maintained correct records and files

• Certified in PDM Admin
• Assisted in implementing the program while training all employees on how to use PDM
• Provided approvals for new jobs and updating all documents accordingly
• Closed out over 300 old ECO’s while keeping new engineering change requests moving to ensure documents were updated in a timely manner
• Quality Technician
• Kit Inspections
• Incoming inspection
• In-process Inspection
• FAI Inspection
• Final inspection with verification of all MIL STD required by the customer contracts
• Performed inspections using CM controlled drawings, Military and aerospace specifications, SCD’s and customer documentation as needed
• Supported the manufacturing floor for the witnessing of torque operations, preform set up and first piece inspections, inspections of tinning operations, and inspections of selective solder operations
• Helped perform internal audits, resulting in the successful completion to become AS9100D certified
• Updated documentation, including ISO procedures, travelers, and work instructions using the CCN system
• Led the External auditors around the company during the AS9100 audits

• In-process inspection of CCA’s to J-STD-001 ES
• Kit Inspections
• SMT set up verifications and inspections
• Mechanical inspection of hardware
• Familiar with the use of Vernier’s, microscopes, pin gages, torque wrenches, digital multi-meters, Intelli-tweezers, durometers, pull tester
• SMT first piece and workmanship inspections
• Inspection of staking and Conformal coating of CCA’s
• Inspection of electro-mechanical box build assemblies
• Inspections performed using CM controlled drawings, Military and aerospace specifications, SCD’s and customer documentation as needed
• Supported the manufacturing floor for the witnessing of torque operations, preform set up and first piece inspections, inspections of tinning operations, and inspections of selective solder operations
• Helped perform internal audits, resulting in the successful completion to become AS9100D certified
• Updated documentation, including ISO procedures, travelers, and work instructions using the CCN system
• Led the External auditors around the company during the AS9100 audits