Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Doreen Faleapuna

Pago Pago,AS

Summary

Experienced Car Rental Agent with 4years of experience providing superior customer service. Skilled in Customer Service relations , vehicle maintenance and problem solving.

Overview

4
years of professional experience

Work History

Tropical Car Rental
Pago Pago, AS

Customer Service Representative
11.2015 - 09.2019

Job overview

  • Managed daily operations at a busy car rental agent , including customer service , vehicle maintenance and financial transactions.
  • Experienced in handling customers inquiries and provides efficient solutions to their car rental needs.
  • Ensured that the car faculity was properly maintained and clean.
  • Skilled in operating computerized reservation systems and providing accurate quotes to customers.
  • Strong communication and problem solving skills when dealing with challenging customer situations.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.

Education

Tafuna High School
Tafuna

High School Diploma
06-2013

University Overview

Skills

  • Paperwork Processing
  • Inbound and Outbound Calling
  • Consultative Sales
  • Scheduling
  • Call Management
  • Appointment Scheduling
  • Complaint resolution
  • Team Development
  • Customer Service
  • Client Relations
  • Active Listening
  • Retail Marketing
  • Retail sales customer service
  • Problem Resolution

Timeline

Customer Service Representative
Tropical Car Rental
11.2015 - 09.2019
Tafuna High School
High School Diploma
Doreen Faleapuna