Experienced Car Rental Agent with 4years of experience providing superior customer service. Skilled in Customer Service relations , vehicle maintenance and problem solving.
Hi, I’m
Doreen Faleapuna
Pago Pago,AS
Summary
Overview
4
years of professional experience
Work History
Tropical Car RentalPago Pago, AS
Customer Service Representative
11.2015 - 09.2019
Job overview
- Managed daily operations at a busy car rental agent , including customer service , vehicle maintenance and financial transactions.
- Experienced in handling customers inquiries and provides efficient solutions to their car rental needs.
- Ensured that the car faculity was properly maintained and clean.
- Skilled in operating computerized reservation systems and providing accurate quotes to customers.
- Strong communication and problem solving skills when dealing with challenging customer situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
Education
Tafuna High SchoolTafuna
High School Diploma
06-2013
University Overview
Skills
- Paperwork Processing
- Inbound and Outbound Calling
- Consultative Sales
- Scheduling
- Call Management
- Appointment Scheduling
- Complaint resolution
- Team Development
- Customer Service
- Client Relations
- Active Listening
- Retail Marketing
- Retail sales customer service
- Problem Resolution
Timeline
Customer Service Representative
Tropical Car Rental
11.2015 - 09.2019
Tafuna High School
High School Diploma