Doreen Flores

Providing consultative support and service to Starbucks Licensed Stores

Guide teams to provide great customer experiences while influencing growth across Starbucks stores

Drive and influence performance by providing licensing partners timely coaching feedback and critical support that builds capability

• Grow a portfolio of successful businesses: develop district-level strategies to achieve each store’s financial, operational and customer-service goals, while addressing each store’s unique strengths and challenges
• Serve as a resource: provide expertise on key customer issues, team staffing and management, store operations and company policies and procedures

While maintaining an extensive partnership with Sprint, perform district sales and operations duties and frequently visit stores within the territory to drive results and offer guidance and support

• Manage Sacramento and Southern CA district sales & operations, including up to 10 stores and 50 employees
• Develop and deploy strategic plans and initiatives to drive sales
• Recruit, interview, hire, and develop Store Managers and personnel
• Conduct quarterly reviews and develop plans for growth with Store Managers
• Maintain high Customer Satisfaction Index (CSI) (highest in the region of ≥ 85%)

Conduct store visits and motivate retailers with new products, service plans, and upcoming promotions while boosting distribution growth and supporting all indirect channels with advertising and marketing, sales automation, and pricing

• Execute account management responsibilities for 22 locations, maintaining relationships with Principals, District Managers and Store Managers
• Develop and implement creative selling strategies and tactics to address the local market and drive results while optimizing the customer experience at all locations
• Train accounts in the proper application of products and services