Overview
Work History
Education
Skills
Timeline
Generic

Doreen Foster

Kew Gardens

Overview

7
7
years of professional experience

Work History

Assistant Coordinating Manager

NYC Health And Hospital Queens
Jamaica
02.2021 - Current
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Directed customer inquiries to appropriate department personnel.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Processed invoices in accordance with company accounting procedures.
  • Acted as liaison between management team members and other departments within the organization.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Assisted with special projects as assigned by management team members.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Developed effective filing systems for tracking important documentation related to administrative activities.
  • Greeted visitors warmly upon arrival and provided general assistance as requested.
  • Answered telephone calls in a professional manner, providing information or routing callers to the appropriate personnel.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Ensured that all filing was completed accurately and in a timely manner.
  • Reviewed all incoming correspondences on behalf of executive staff prior to distribution.
  • Generated purchase orders when necessary while adhering to company purchasing policies.
  • Organized incoming mail and packages, sorting according to priority and forwarding to appropriate personnel.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Monitored office equipment maintenance schedules ensuring that any repairs were addressed promptly.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Prepared documents such as reports, agendas, letters, memos and presentations using Microsoft Office Suite applications.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
  • Provided support with onboarding new employees including preparing paperwork and scheduling orientation sessions.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Maintained updated knowledge through continuing education and advanced training.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Operated equipment and machinery according to safety guidelines.
  • Recognized by management for providing exceptional customer service.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Implemented new procedures to optimize efficiency and productivity.
  • Produced thorough, accurate and timely reports of project activities.
  • Created detailed plans to manage workflow for upcoming projects.
  • Coordinated with multiple departments to ensure timely completion of projects.
  • Monitored progress of all tasks and assigned resources accordingly.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Collaborated with technical teams to identify solutions for complex issues.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Updated and maintained databases with current information.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Home Care Manager-HHA

MetLife Long Term Care
Flushing
08.2018 - 09.2021
  • Promoted a positive work environment which fostered collaboration among team members.
  • Provided ongoing support and guidance to Home Care staff members.
  • Evaluated employee performance against established goals and objectives.
  • Assisted in the development of marketing strategies to promote home care services.
  • Coordinated with insurance companies to verify coverage and process claims for home care services.
  • Established effective communication channels between patients and clients and their families or caregivers.
  • Maintained accurate and confidential client records, including care plans and progress notes.
  • Developed medical programs that promoted community health and research.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
  • Developed and maintained strong relationships with community resources to support clients' needs.
  • Monitored and evaluated staff performance, providing feedback and coaching for development.
  • Participated in risk management initiatives by evaluating potential risks associated with home health care services.
  • Developed, implemented and monitored Home Care policies and procedures.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Communicated with patients with compassion while keeping medical information private.
  • Ensured all home care activities were documented in compliance with policy and regulatory requirements.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Analyzed client satisfaction surveys to identify areas for service improvement and implement changes.
  • Provided training to staff on healthcare regulations and best practices.
  • Managed daily operations including scheduling, staffing, problem resolution and customer service issues.
  • Recruited, interviewed and hired new Home Care staff.
  • Coordinated with other healthcare providers to ensure continuity of care for patients.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Coordinated work activities and scheduling of medical, nursing and physical plant staff.
  • Maintained accurate records of patient progress notes and assessments.
  • Conducted performance reviews for Home Care employees.
  • Maintained records management system to process personnel information and produce reports.
  • Assessed patient needs to ensure appropriate care was provided.
  • Monitored and maintained compliance with state and federal regulations for home care services.
  • Implemented quality improvement initiatives to enhance the efficiency and effectiveness of home care services.
  • Coordinated daily scheduling of home care staff to meet client needs effectively.
  • Facilitated training sessions for home care staff on patient care protocols and safety procedures.
  • Oversaw recruitment, hiring, and orientation of new home care personnel.
  • Managed client and family communications, providing updates and addressing concerns promptly.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Instructed family members on how best to provide care for their loved one when needed.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Documented patient status and reported changes in care needs.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Accompanied clients on errands outside the home such as shopping trips and doctor visits.
  • Responded quickly to emergency situations using appropriate safety protocols.
  • Helped keep track of medical supplies used by the client throughout the day.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Maintained records of patient care, progress or problems to report and discuss observations.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Checked vital signs on a regular basis such as blood pressure, temperature and pulse rate.
  • Provided entertainment and companionship through conversation, reading, and board games.
  • Helped client with medication self-administration.
  • Documented care provided and submitted notes to supervisor.
  • Provided patients and families with emotional support and instruction.

Education

Bachelor of Science - Healthcare Management

University of Phoenix
Phoenix, AZ
06-2026

Associate of Science - Business Administration And Management

Mount Ida College
Boston, MA
12-1992

High School Diploma -

Evander Child's
Bronx, NY
06-1990

Skills

  • Microsoft Excel
  • Project management
  • Regulatory compliance
  • Data analysis
  • Customer service
  • Team collaboration
  • Problem solving
  • Time management
  • Professionalism
  • Professional and courteous
  • Task delegation
  • Positive attitude
  • Collaborate cross-functionally
  • Organizational skills
  • Adaptability and flexibility
  • Interpersonal relations
  • Onboarding and orientation
  • Analytical skills

Timeline

Assistant Coordinating Manager

NYC Health And Hospital Queens
02.2021 - Current

Home Care Manager-HHA

MetLife Long Term Care
08.2018 - 09.2021

Bachelor of Science - Healthcare Management

University of Phoenix

Associate of Science - Business Administration And Management

Mount Ida College

High School Diploma -

Evander Child's

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Doreen Foster