Summary
Overview
Work History
Education
Skills
Awards
Timeline
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DOREEN HARRIS

DOREEN HARRIS

Summary

Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.

Overview

25
years of professional experience

Work History

Hilton Grand Vacations

Retail Sales Manager
05.2021 - Current

Job overview

  • Ensured quick resolutions to uphold favorable customer interactions.
  • Boosted sales revenue through the creation and execution of targeted sales strategies.
  • Formed enduring client connections by delivering outstanding customer service.
  • Boosted team performance using incentive-driven strategies.
  • Increased productivity by fostering collaboration among team members.
  • Dedicated to ongoing personal and professional growth.

INOVA BARIATRIC SURGERY

Patient Access Associate II
01.2020 - 01.2021

Job overview

  • Ensured effective communication with patients and managed appointment scheduling through Epic.
  • Delivered prompt and superior services to enhance patient satisfaction.
  • Acted as primary liaison for walk-in patient interactions.
  • Assisted in managing patient questions, escalating issues efficiently to relevant personnel.
  • Showcased efficiency through immediate adjustments to modified schedules.
  • Demonstrated proficiency in boosting performance of healthcare operations.
  • Verified insurance claims and managed medical schedules efficiently.
  • Organized instructional modules aimed at enhancing understanding of behavioral health through nutrition.

MYEYEDR

Retention Specialist
01.2018 - 01.2020

Job overview

  • Performed follow-up tasks and marked completion for patient accounts.
  • Initiated emails seeking solutions for patient claims and relayed status details.
  • Managed diverse reviews on major social media outlets like Yelp, Google, and Facebook.
  • Executed timely resolutions of patient complaints within predefined 48-hour periods by coordinating corrective actions.
  • Handled incoming calls and offered solutions to regular complaints, inquiries, disputes.
  • Managed routine preparation and scheduling of emails to facilitate better inter-office relations.
  • Ensured patients' satisfaction through win-back options and grievance letters.

DARIK ENTERPRISES

Office Manager
01.2000 - 01.2018

Job overview

  • Achieved high customer satisfaction with metropolitan dining venues and food import partners.
  • Enhanced customer trust through rapid issue resolution.
  • Facilitated communication with shipping managers to guarantee seamless deliveries.
  • Handled crucial tasks monthly resolving invoice discrepancies.
  • Recorded all orders in the in-house database system after communicating order details.

Education

College of New Rochelle
New Rochelle, NY

Bachelor of Arts from Liberal Arts And Science
01.2008

Skills

  • Goals and performance
  • Excellent communication skills
  • Performance coaching
  • Visionary leadership
  • Training and development
  • Employee motivation
  • Continuous improvements
  • Resolution-oriented
  • Empowers high-performing sales teams
  • Decisive

Awards

Letter of Commendation for Excellent Performance, Darik Enterprises

Timeline

Retail Sales Manager

Hilton Grand Vacations
05.2021 - Current

Patient Access Associate II

INOVA BARIATRIC SURGERY
01.2020 - 01.2021

Retention Specialist

MYEYEDR
01.2018 - 01.2020

Office Manager

DARIK ENTERPRISES
01.2000 - 01.2018

College of New Rochelle

Bachelor of Arts from Liberal Arts And Science

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DOREEN HARRIS