Doreen Jung
Vancouver,WA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Ambitious Management Trainee with customer-focused approach and strong desire to learn all aspects of restaurant industry. Talented leader, communicator and conflict manager with good multitasking and organizational skills.
Overview
9
9
years of professional experience
Work History
Manager in Training , Shift Manager
Thrive, Applebees
02.2024 - 04.2024
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Enhanced supervisory and leadership abilities by working closely with mentoring
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Implemented innovative sales strategies to drive revenue growth and surpass company goals.
Shift manager, Service manager, kitchen manager
Buffalo wild wings
06.2022 - 01.2024
- Transferred from Tomball Texas late June as a shift manager
- In my time here I have worked on focusing getting Blazin rewards and OSAT scores up to meet expectations
- I also been working on waste CFE/management as well as AVT and our bar Cos
- I work with Altametrics doing schedules for servers and bartenders, inventory and truck order
- I make sure all shifts are ran smoothly and efficient focusing on our labor and guest
- In less than a year here as a shift manager I have promoted to a Service Manager to now a Kitchen Manager.
Shift manager, WCT, cook
Buffalo wild wings
06.2020 - 06.2022
- I started off a cook 2 years ago, transitioned to a shift manager after 8 months of being with the company
- I have done kitchen and hospitality schedules, inventory, i have worked all positions in the company, i have done truck orders, and always open to helping the team when a situation arises
- I have helped us get to # 2 worldwide company for the boys and girls club of America.
Assistant service manager
HEB
09.2018 - 08.2020
- As a service manager, I ran the floor/shift and assist partners and customers with hospitality and service
- As a cashier my job is to give an excellent experience to our customers by greeting them and communicating, letting them know that we appreciate their business, and cash handling
- As bagger I as well communicate with the customers, offer to help unload groceries as well as a carry out to assist them to load their groceries to their car
- In show time, i greet customers and introduce them to the product I am selling, giving them feedback about the product as well as letting them know what the product is and about
- As a gas attendant my job is to provide customer service out in gas station
- We do transactions and having to know what to do whether it's dealing with the gas station or the car wash.
Certified shift manager, manager in development
Chilis
09.2015 - 08.2018
- Starting off as a server in 2015, then worked my way to be able to expand my work ethic I learned togo, prep and worked as a line cook
- I eventually saw interest in wanting to work higher up and became a Certified shift leader/Manager in development
- My duties were to Open and close the restaurant, count money, inventory, check servers in and out of every shifts, open line and print out daily preparation list
- I handle customer service and guest complaint.
Education
Guam Community college
06.2010
George washington high guam
06.2008
Skills
- Customer Service
- Communication
- Scheduling
- Quality assurance
- Time management
- Resource management
- Organized
- Goal oriented
- Staff Leadership
- Account Management
- Technical skills
- Business Development
- Innovation Skills
- Staff Supervision
- Inventory Control
- Marketing
- Operations Oversight
- Sales Techniques
- Marketing promotions
- Schedule Management
- Operations Support
- Staff Training
- Goal Setting
- Team Leadership
Activities
I love to be involved in helping or giving back to our community. Spare time I help in any way I can, and work wise we give a month of my time every year to the boys and girls club. I get really excited and so passionate about it.
Timeline
Manager in Training , Shift Manager
Thrive, Applebees
02.2024 - 04.2024
Shift manager, Service manager, kitchen manager
Buffalo wild wings
06.2022 - 01.2024
Shift manager, WCT, cook
Buffalo wild wings
06.2020 - 06.2022
Assistant service manager
HEB
09.2018 - 08.2020
Certified shift manager, manager in development
Chilis
09.2015 - 08.2018
Guam Community college
George washington high guam