Doreen L. Moore
Whitman,MA
Summary
Dependable Retail Sales Professional with extensive experience in high-performance environments. Proficient in transaction processing, cash handling, and register operations. Expert in fostering customer loyalty and satisfaction through consultative sales techniques and effective issue resolution. Recognized for strong organizational skills and a solid work ethic.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Internet Sales/Secretary
Mclaughlin Chevrolet, Inc.
07.2006 - Current
- Generate, print and mail reminders for oil changenaged inventory tracking systems to ensure accurate stock levels for sales operations.
- Coordinated sales team schedules to optimize customer engagement and service delivery.
- Assisted in preparing sales reports, enhancing data accuracy and reporting efficiency.
- Organized customer follow-up procedures, increasing satisfaction and retention rates.
- Strengthened relationships with key clients through attentive follow-up and excellent customer service.
- Organized customer follow-up procedures, increasing satisfaction and retention rates.
- Developed training materials that improved onboarding processes for new employees in sales support roles.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained detailed records of customer interactions using CRM software to enhance service quality.
- Collaborated with team members to streamline processes, reducing response times to customer queries.
- Analyzed customer feedback to identify trends and recommend improvements for enhanced satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Graduate -
East Bridgewater
English Composition 1, Accounting, Algebra, Excel, Managerial Accounting, Intro to Finance, Macroeconomics
Fisher Junior College
Bookkeeping and Keyboarding 1& 11
Massasoit Community College
Skills
- Strong organization
- Document preparation
- File management
- Sales support
- CRM software
- Report generation
- Front desk oversight
- Appointment scheduling
- Administrative skills
- Customer service
- Payment processing
- CRM tracking
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- GM Certified Sales Consultant, McLaughlin Chevrolet -2006-Present
- GM Mark of Excellence 2006-Present
- MA Real Estate License 2005-Present
Timeline
Internet Sales/Secretary
Mclaughlin Chevrolet, Inc.
07.2006 - Current
English Composition 1, Accounting, Algebra, Excel, Managerial Accounting, Intro to Finance, Macroeconomics
Fisher Junior College
Bookkeeping and Keyboarding 1& 11
Massasoit Community College
High School Graduate -
East Bridgewater