DOREEN MALDONADO
Weslaco,Texas
Summary
Talented Direct Operations Coordinator (leadership), successful at supervising and directing daily efforts of project teams and developing effective work procedures and processes. Results-oriented and organized with extensive experience working in fast-paced environments to consistently meet operational targets. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
14
14
years of professional experience
Work History
Direct Operations Coordinator/Project/Task Supervisor
General Dynamics Information Technology, Inc
Harlingen, Texas
09.2023 - Current
- Ensure case coordinators provide child welfare-based recommendations on individual Unaccompanied Alien Children (UC) cases, particularly in the areas of safe and timely release, identification of children with special needs and development of corresponding recommendations, and placement recommendations
- Government contracted work that provides day-to-day oversight, technical assistance, and guidance to an assigned team of 12-13 individuals to ensure project deliverables are executed efficiently and in compliance with program policies and procedures.
- Conducts site visits within area of responsibility (AOR) to supervise/observe Case Coordination team.
- Travel to visit assigned programs in person to provide monitoring, review case files, and support the effective oversight of care provided by programs.
- Acts as point of contact for government and care provider staff at care provider sites in geographic area of assignment.
- Ensures appropriate elevation of individual case issues to customer staff related to clinical, safety, and well-being issues for behavioral/mental health and other specialized needs that affect provision of services, placement/level of care, and timely release.
- Elevates operational concerns to GDIT project leadership.
- Compiles monthly reports, tracking and elevating issues pertaining to area of responsibility.
- Participates in special projects as required.
- Conjointly works with The Office of Refugee Resettlement/Division of Unaccompanied Children’s Operations (ORR/DUCO) within the Administration of Children and Families (ACF), who provide temporary shelter care and other child welfare- related services to UC in ORR custody
- Responsible for providing strategic oversight and coaching to improve the quality and efficiency of care and releases at assigned care provider program sites for unaccompanied children.
- Responsible for reviewing and analyzing data, such as incidents, lengths of care, and releases, to identify improvement opportunities for programs.
- Review critical information from the provider about children and their prospective sponsors to ensure that we are compliant with our policies and procedures.
- Resolves regular program issues, which include coordinating with the other stakeholders to resolve challenges.
Functional Analyst-Case Coordination/Peer Consultant
General Dynamics Information Technology, Inc
Harlingen, Texas
07.2020 - 09.2023
- Thoroughly reviewed, assessesed, and completed third-party release recommendations related to family reunification options as part of a government contract with the Office of Refugee Resettlement.
- Visited care provider sites to conduct weekly staffing reviews.
- Confered weekly with customer staff and direct care providers to discuss cases, employing perspectives from child welfare, juvenile justice, and mental health in adherence with policy.
- Compiled weekly reports on progress and tracking, and elevating issues related to program trends.
- Assisted care providers to recognize potential victims of trafficking.
- Provideed technical assistance to grantees related to policies and procedures.
- Supported and secured some of the most complex government defense and intelligence projects across the country.
- Provided peer support to coordination team at designated times and, offered peer-support rather than issuing directives on how to proceed with TPR (Third Party Review)
- Acted as the team's Peer Consultant and assisted Case Coordination Team members with their case review concerns/issues.
- Collaborated with assigned Direct Operations Coordinator, and provided a summary of concerns or cases brought forward for consultation.
- Assisted in assessing/reviewing from my Case Coordinator expertise and knowledge base, and in turn, elevating the case to assigned leadership.
- Assisted CCs in elevating situations that require higher-level guidance from the backup DOC or SCC, including, especially, complex cases or as the situation requires.
- As a Peer Consultant, I assisted and/or advised on TPRs by applying relevant policies to the facts of the individual case during elevation to leadership.
- Assisted in mentoring newly hired CCs through activities such as shadowing weekly staffings, supporting CCs with relevant training materials, and sharing information such as policies and procedures. Also, observed and offered feedback as new CCs begin to assume more responsibilities in staffings and reporting.
- Assisted in providing my designated CC team a presentation focused on Mentoring, to encourage and assist them on how to become a mentor, and why it is beneficial to mentor.
- Collaborated with DOC in creating presentations focused on information, such as topics like Tableau and Case Trackers.
- I met 'Exceptional' performance ratings for two years in a row.
QMHP-Qualified Mental Health Professional-Case Manager IV
Tropical Texas Behavioral Health Center
Harlingen, Texas
03.2011 - 07.2020
- Responsible for day-to-day case management to help consumers and families identify needs, assist in resolving problems, negotiating services, and linking with other available resources.
- Provided crisis resolution services, which include assessment and treatment, and/or referrals to other services.
- Assisted in ongoing support and intervention, helped to prevent hospitalization, and stabilized family functioning.
- Coached, mentored and trained team members in order to improve their job performance.
Education
Master of Social Work -
Our Lady of the Lake University
La Feria/San Antonio, Texas12.2020
Bachelor of Science in Criminal Justice with a minor in Psychology -
The University of Texas-Pan American
Edinburg, Texas12.2008
Skills
- Bilingual in English and Spanish & fluent in reading and writing
- General computer skills-MS Office (Word, Excel, PowerPoint, etc)
- Internet Explorer
- Outlook
- TEAMS
- Outgoing
- Works well under pressure
- Reliable
- Punctual
- Works well within a team
- Works well independently
- Able to meet time-sensitive deadlines
- Organized
- Capable of adapting to change
- Experienced in public relations
- Experienced in strategizing
- Process Implementation
- Quality assurance and control
- Compliance Management
- Staff Supervision
- Performance monitoring
- Project Management
- Team Training
- Delegation
Personal Email
Doreen.Maldonado@outlook.com
Currentemployeremail
Doreen.Maldonado@gdit.com
Work Phone
956-405-2173
Personalphone
956-472-0562
References
References provided upon request
Languages
Bilingual in English and Spanish; able to speak and very fluent in reading and writing.
References
References available upon request.
Timeline
Direct Operations Coordinator/Project/Task Supervisor
General Dynamics Information Technology, Inc
09.2023 - Current
Functional Analyst-Case Coordination/Peer Consultant
General Dynamics Information Technology, Inc
07.2020 - 09.2023
QMHP-Qualified Mental Health Professional-Case Manager IV
Tropical Texas Behavioral Health Center
03.2011 - 07.2020
Master of Social Work -
Our Lady of the Lake University
Bachelor of Science in Criminal Justice with a minor in Psychology -
The University of Texas-Pan American
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