Doreen Mathes
Schwarzenbruck,Deutschland
Summary
Results-driven Salesforce Administrator with expertise in streamlining CRM workflows and enhancing data integrity. Proven track record of successful Salesforce configuration, customization, and report generation that significantly elevate operational efficiency. Demonstrated excellence in database management, user training, and system troubleshooting, coupled with strong problem-solving skills dedicated to improving the user experience.
Overview
12
12
years of professional experience
Work History
Employee Receiving Goods and Food Quality Control
EDEKA HANDELSGESELLSCHAFT
Schwabach, Deutschland
08.2022 - 07.2023
- Ensured quality, quantity, and shelf-life of incoming goods.
- Recorded content changes and documented them.
- Handled incoming deliveries.
- Handled routing of accompanying documents/inbound goods receipts.
- Organization and execution of the proper unloading of the delivered goods, taking into account the booked time window.
- Checked goods against dispatch lists and delivery notes.
- Monitored quality and quantity according to central quality management specifications and shipping documents.
- Forwarding of the goods receipt documents.
PRODUCTION ASSISTANT AND QUALITY CONTROL
APOLLO OPTIK
Schwabach, Deutschland
11.2018 - 09.2021
- Assembled eyeglass frames.
- Oversaw quality control and packaging of finished eyewear.
- Performed thorough visual checks on products for defects.
- Operated machinery to grind eyewear lenses.
- Organized and categorized products efficiently.
ONLINE/OFFLINE CUSTOMER SERVICE ADVISOR
MTN TELEKOM UGANDA
Kampala, Uganda
09.2011 - 09.2014
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Maintained detailed records of customer interactions, transactions, comments and complaints.
- Stayed within call-time limits by applying active listening skills and building rapport.
- Identified customer needs and offered solutions to enhance the customer experience.
- Educated customers on product features and benefits to support sales efforts.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
CERTIFICATE IN RECEIVING GOODS AND QUALITY CONTROL
Dr.Lippert Qualitätsmanagement
Sinzig, Deutschland03.2023
INTEGRATIONSKURS DEUTSCH B 1 -
Volkhochschule
Neumarkt, Deutschland09.2015
BACHELOR'S OF ARTS IN ARTS - ARTS (COMMUNICATION SKILLS AND LITERATURE)
Makerere University
Kampala, Uganda11.2009
High School Diploma -
Bweranyangi Girls School
Bushenyi, Uganda11.2005
EDUCATION CERTIFICATE UGANDA -
Masheruka Secondary School
Sheema, Uganda12-2002
Salesforce Administrator/ Consultant
DCI Digital Career Institute
Vulkanstraße 1, 10367Skills
- User administration
- Workflow management
- Security management
- CPQ configuration
- Marketing cloud management
- Dashboard creation
- AppExchange integration
- Salesforce configuration
- Chatter administration
- Lightning experience
- Customer service excellence
- Escalation management
- Team building
- Call center operations
- Building rapport
- CRM software
- Customer relations
- Schedule management
- Live chat support
Websites
Personal Information
- Date of Birth: 07/28/83
- Gender: Female
- Nationality: German
- Driving License: B
Leadership Experience
Group Leader: Led and motivated a team while managing performance and addressing work-related challenges
Languages
English
Professional
German
Elementary
Awards
Best Customer Service Advisor of the Year, MTN Telecom Uganda, December 4, 2012
Timeline
Employee Receiving Goods and Food Quality Control
EDEKA HANDELSGESELLSCHAFT
08.2022 - 07.2023
PRODUCTION ASSISTANT AND QUALITY CONTROL
APOLLO OPTIK
11.2018 - 09.2021
ONLINE/OFFLINE CUSTOMER SERVICE ADVISOR
MTN TELEKOM UGANDA
09.2011 - 09.2014
CERTIFICATE IN RECEIVING GOODS AND QUALITY CONTROL
Dr.Lippert Qualitätsmanagement
INTEGRATIONSKURS DEUTSCH B 1 -
Volkhochschule
BACHELOR'S OF ARTS IN ARTS - ARTS (COMMUNICATION SKILLS AND LITERATURE)
Makerere University
High School Diploma -
Bweranyangi Girls School
EDUCATION CERTIFICATE UGANDA -
Masheruka Secondary School
Salesforce Administrator/ Consultant
DCI Digital Career Institute
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