Doreen Meza
Victorville,CA
Summary
Dynamic and results-oriented Administrative Assistant with a proven track record at Desert Valley Hospital. Excelled in streamlining operations, and fostering inter-departmental collaboration. Skilled in Microsoft Office and organizational leadership, demonstrating exceptional attention to detail and a commitment to maintaining confidentiality. Professional with proven track record in office management, bringing robust organizational and coordination skills. Strong problem-solver with keen eye for detail, ready to adapt to evolving challenges and drive productivity. Known for reliability, effective communication, and fostering cohesive work environment.
Overview
17
17
years of professional experience
Work History
Administrative Assistant to the Director
Desert Valley Hospital
07.2021 - Current
- Oversees office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Establish workflow processes, monitors daily productivity, and implements modifications to improve overall performance of personnel.
- Coordinates events and meetings, resulting in seamless execution and positive attendee experiences.
- Creates a welcoming office environment by maintaining clean, organized spaces for staff use.
- Assists executive management with special projects as needed to support overall business objectives.
- Manages hiring process from job posting to onboarding, ensuring top talent acquisition for key positions within the department.
- Maintains strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Improves communication between departments for better collaboration and problem solving.
- Update and generate departmental reports for company database.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Fosters a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Ensures timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
- Implements project management techniques to overcome obstacles and increase team productivity.
- Organizes and updates databases, records and other information resources.
- Ensures compliance with company policies and industry regulations through regular audits and process updates.
- Excellent communication skills, both verbal and written.
- Demonstrates respect, friendliness and willingness to help wherever needed.
- Assists with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Manages time efficiently in order to complete all tasks within deadlines.
- Organizes and detail-oriented with a strong work ethic.
- Uses critical thinking to break down problems, evaluate solutions and make decisions.
Administrative Assistant/Receptionist
American Medical Response, AMR
03.2008 - 07.2021
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Maintained inventory of office supplies and placed orders.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized, maintained and updated information in computer databases.
- Answered central telephone system and directed calls accordingly.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Bachelor of Science - Business Management
University of Phoenix
Ontario, CA04-2022
Professional Certificate - Human Resources Management
University of Phoenix
Ontario, CA07-2021
Certificate - Medical Insurance Billing And Coding
Bryman College
Ontario, CA01-2001
Skills
- Scheduling and calendar management
- Training and coaching
- Organizational Leadership
- Office Management
- Business recordkeeping
- Administrative Support
- Human Resources Support
- Meeting facilitation
- Electronic medical records (EMR) systems
- Vendor engagement
- Office inventory oversight
- Employee Training
- Presentation Design
- Policy and procedure modification
- Inventory Control
- Spreadsheet and database creation
- Work Planning and Prioritization
- Time Management
- Critical Thinking
Timeline
Administrative Assistant to the Director
Desert Valley Hospital
07.2021 - Current
Administrative Assistant/Receptionist
American Medical Response, AMR
03.2008 - 07.2021
Bachelor of Science - Business Management
University of Phoenix
Professional Certificate - Human Resources Management
University of Phoenix
Certificate - Medical Insurance Billing And Coding
Bryman College
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