Doreen Murfey-Jacques
Shelby Township,MI
Summary
Reliable Front Office Coordinator known for interacting with customers and responding appropriately to questions. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
7
7
years of professional experience
Work History
Operations/Front Office Manager
Anytime Care, Home Healthcare
10.2022 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created client schedules for care staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Be on call for caregivers/ cover client care.
Construction Scheduler
Creative Concrete Raising, Inc
01.2022 - 10.2022
- Schedule jobs, maintain customer information and spreadsheet, customer service, research and equipment management.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all projects were met within agreed timeframes.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Business Office Specialist
Cornerstone Medical Group
01.2020 - 12.2021
- Front desk support, answering phones, scheduling appointments, verifying insurance, scheduling specialties, testing and assisting patients with additional needs
- Training and organizing workflow.
Medical Secretary
Alliance Health Services
01.2019 - 01.2020
- Schedule appointments, verify insurance, obtain insurance authorizations for testing, obtain insurance referrals, work with Dr closely to ensure paperwork and daily workflow is completed in a timely manner.
Clinical Administrative Coordinator
Quality Care Rehab & Autism Center
06.2017 - 01.2019
- Complex scheduling for multiple disciplines; physical, occupational and speech therapy, Create and manage tracking processes using Excel, Devero, & E-Thomas medical software, maintain patient charts and accounts billing, collect/process payments, communication with outside companies for billing issue resolution & interpersonal communication, verify insurance - attentive to visit authorization, HR Tasks: Employee onboarding, background/driving record checks, payroll, 401k.
Education
Associate of Science -
Dorsey Business School
06.1992
High School Diploma -
Clawson High School
Clawson, Michigan06.1988
Skills
Perform multiple tasks simultaneously
Systematic thinker, able to absorb various process quickly and effectively
Microsoft programs
Customer Service & Relations
Scheduling and Calendar Management
Administrative Skills
Data Entry
Documentation Management
Listening Skills
Staff Recruitment, Development & Management
Administrative Support
Human Resources & Payroll Support
Business & Employee Coordinating
Timeline
Operations/Front Office Manager
Anytime Care, Home Healthcare
10.2022 - Current
Construction Scheduler
Creative Concrete Raising, Inc
01.2022 - 10.2022
Business Office Specialist
Cornerstone Medical Group
01.2020 - 12.2021
Medical Secretary
Alliance Health Services
01.2019 - 01.2020
Clinical Administrative Coordinator
Quality Care Rehab & Autism Center
06.2017 - 01.2019
Associate of Science -
Dorsey Business School
High School Diploma -
Clawson High School
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