DOREEN OWENDI
Dallas,TX
Summary
Dynamic Patient Access Representative with extensive experience at Baylor University Medical Center, excelling in financial data management and effective communication. Proven track record in enhancing billing processes and ensuring HIPAA compliance. Adept at building strong patient relationships while demonstrating exceptional problem-solving skills and proficiency in Epic and Microsoft Office.
Overview
5
5
years of professional experience
Work History
Access Representative II
BAYLOR UNIVERSITY MEDICAL CENTER
Dallas, TX
09.2019 - 05.2023
- Executed administrative responsibilities in line with hospital standards regarding patient charts, orders, and records.
- Collaborated with multidisciplinary teams to enhance communication between staff and patients/families.
- Conducted clerical functions including data entry into Clinical Systems, generated reports, and handled high-volume phone inquiries with professionalism.
- Gathered complete financial and demographic information to support accurate medical record and billing processes.
Registration Coordinator
ADEPTUS HEALTH
Desoto, TX
01.2018 - 07.2020
- Ensured efficient medical records and billing processes by accurately collecting financial and demographic information.
- Managed verification of benefits and pre-certification for procedures, ensuring compliance with necessary documentation.
- Maximized revenue through precise identification of insurance carriers and patient benefits.
- Delivered exceptional customer service by addressing patient needs and building strong relationships.
- Maintained confidentiality and adhered to HIPAA regulations while managing patient registration and clinical documentation.
Patient Access Representative
TEXAS HEALTH HARRIS METHODIST HOSPITAL FORT WORTH
Fort Worth, TX
06.2018 - 08.2019
- Collected comprehensive financial and demographic data to guarantee efficient billing processes.
- Verified benefits and updated pre-certifications, preparing necessary compliance documents.
- Assisted patients in understanding their financial obligations, collecting co-payments, and managing accounts receivable.
- Followed regulatory guidelines and maintained productivity standards as established by leadership.
Education
Certificate Program - Medical Coding
DALLAS COLLEGE
Dallas, TX05-2026
Bachelor of Science - Health Services Administration
CITY UNIVERSITY OF NEW YORK: LEHMAN COLLEGE
Bronx, NY12.2016
Skills
- Patient access and relations
- Financial data management
- Medical billing and coding
- Effective communication skills
- HIPAA compliance
- Microsoft Office proficiency
- Epic proficiency
- SPSS proficiency
- Problem-solving and analysis
- Time management and organization
- Teamwork and independence
- Quick learner of applications
References
References available upon request.
Timeline
Access Representative II
BAYLOR UNIVERSITY MEDICAL CENTER
09.2019 - 05.2023
Patient Access Representative
TEXAS HEALTH HARRIS METHODIST HOSPITAL FORT WORTH
06.2018 - 08.2019
Registration Coordinator
ADEPTUS HEALTH
01.2018 - 07.2020
Certificate Program - Medical Coding
DALLAS COLLEGE
Bachelor of Science - Health Services Administration
CITY UNIVERSITY OF NEW YORK: LEHMAN COLLEGE
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