Summary
Overview
Work History
Education
Skills
Timeline
Generic

Doreen Owusu

Jarrel,TX

Summary

Compassionate and dedicated social services professional with experience in crisis intervention, case management, and discharge planning. Skilled in developing individualized treatment plans, coordinating housing resources, and supporting individuals with complex psychosocial and behavioral health needs. Strong ability to de-escalate crises, advocate for clients, and collaborate with multidisciplinary teams to improve patient outcomes.

Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.

Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.

Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.

Overview

8
8
years of professional experience

Work History

Case Manager / Social Services Specialist

Austin State Hospital
10.2019 - Current
  • - Developed individualized treatment plans and psychosocial goals based on needs, strengths, and readiness to change.
  • - Provided crisis intervention services, including risk assessments, referrals, and follow-ups.
  • - De-escalated high-stress situations involving trauma and mental health exacerbations.
  • - Delivered short- and long-term goal-oriented case management and counseling linkage services.
  • - Educated patients on community resources and assisted with navigating health and government benefits.
  • - Supported patients in discharge planning, transitional housing, and rental applications.
  • - Collaborated with housing specialists and partner agencies to coordinate psychological, medical, and social support.
  • - Participated in weekly multidisciplinary team conferences to review care plans.
  • - Assisted with transportation coordination, medication pickups, and other support services.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Phlebotomist

Quest Diagnostics
09.2017 - 10.2019
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.

Education

Bachelor of Science - Health Sciences

South University Savannah
GA
01-2021

Master of Social Work (MSW) - undefined

Master of Arts - Social Work

Grand Canyon University
Phoenix, AZ
04-2026

Skills

  • - Crisis Intervention & Risk Assessment
  • - Individualized Treatment Planning
  • - Case Management & Counseling Linkage
  • - Housing Navigation & Discharge Planning
  • - Trauma-Informed Care & De-escalation
  • - Resource Education & Client Advocacy
  • - Multidisciplinary Collaboration
  • - Community Outreach & Support Services
  • Problem-solving
  • Case management
  • Time management
  • Case documentation

Timeline

Case Manager / Social Services Specialist

Austin State Hospital
10.2019 - Current

Phlebotomist

Quest Diagnostics
09.2017 - 10.2019

Master of Social Work (MSW) - undefined

Bachelor of Science - Health Sciences

South University Savannah

Master of Arts - Social Work

Grand Canyon University
Doreen Owusu