Summary
Overview
Work History
Education
Skills
Timeline
Generic

Doreen Smith

Lenoir City,TN

Summary

Experienced medical receptionist known for exceptional call handling and multi-tasking abilities. Proven track record in managing patient appointments and coordinating schedules, contributing to improved clinic efficiency and patient satisfaction.

Resourceful switchboard operator delivering effective communication and emergency dispatch services. Recognized for maintaining composure under pressure, enhancing response times, and ensuring patient inquiries are handled promptly and accurately.

Overview

32
32
years of professional experience
1989
1989
years of post-secondary education

Work History

Volunteer

Star Therapeutic Riding Center
Lenoir City, Tn
05.2025 - Current

Preparing stalls by cleaning them, shavings, filling hay feeders and water buckets, Depending on time, bringing in the horses from the pasture to their stalls or bringing them from their stalls to the pastures.

Also, attending facilities with the mini horses for recreational or educational visits.

Switchboard Operator

Sturdy Memorial Hospital
Attleboro, Massachusetts
12.2012 - 06.2024
  • Operated switchboard to connect calls and relay messages efficiently.
  • Assisted patients and visitors with inquiries and direction to services.
  • Coordinated emergency calls and dispatched responders promptly.
  • Operator for answering service for affiliated physician practices.

Call Center Representative

Shields MRI
Brockton, Massachusetts
10.2007 - 10.2010
  • Assisted patients with scheduling appointments for MRI consultations.
  • Managed incoming calls and addressed patient inquiries effectively.
  • Assisted physicians offices with scheduling appointments.
  • Obtained prior authorizations for appointments.

Medical Receptionist

Rheumatology Consultants
Brockton, Massachusetts
09.2001 - 10.2007
  • Managed patient appointments and coordinated schedules for efficient clinic operations.
  • Assisted patients with registration and verified insurance information for accuracy.
  • Handled incoming calls and responded to inquiries regarding services and procedures.

  • Maintained patient records and ensured compliance with privacy regulations.
  • Collaborated with medical staff to streamline patient flow and improve service delivery.
  • Processed billing information and collected payments from patients efficiently.
  • Prepared examination rooms and organized medical supplies for daily use.
  • Educated patients on office policies, procedures, and follow-up care instructions.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.

Medical Receptionist

Morton Physician Associates
Taunton, Massachusetts
12.1996 - 08.2001
  • Managed patient appointments and coordinated schedules for efficient clinic operations.
  • Assisted patients with registration and verified insurance information for accuracy.
  • Handled incoming calls and responded to inquiries regarding services and procedures.
  • Processed billing information and collected payments from patients efficiently.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.

Medical Receptionist

Goddard Medical Associates
Raynham, Massachusetts
05.1994 - 12.1996
  • Managed patient appointments and coordinated schedules for efficient clinic operations.
  • Assisted patients with registration and verified insurance information for accuracy.
  • Handled incoming calls and responded to inquiries regarding services and procedures.
  • Maintained patient records and ensured compliance with privacy regulations.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Called patients to confirm scheduled appointments and obtain additional details.

Education

Certificate - Professional Secretarial

Kinyon Campbell Business School
09.1990 - 06.1991

Bristol Plymouth Vocational School
Taunton, MA

Skills

  • Customer service
  • Appointment scheduling
  • Patient record management
  • Call handling
  • Multi tasking
  • Calm under pressure

Timeline

Volunteer

Star Therapeutic Riding Center
05.2025 - Current

Switchboard Operator

Sturdy Memorial Hospital
12.2012 - 06.2024

Call Center Representative

Shields MRI
10.2007 - 10.2010

Medical Receptionist

Rheumatology Consultants
09.2001 - 10.2007

Medical Receptionist

Morton Physician Associates
12.1996 - 08.2001

Medical Receptionist

Goddard Medical Associates
05.1994 - 12.1996

Certificate - Professional Secretarial

Kinyon Campbell Business School
09.1990 - 06.1991

Bristol Plymouth Vocational School
Doreen Smith